UPDATE: BlackBerry Messenger & PIN Outage or Issues? Let Us Know!

by the BerryReview Team on Jul 23rd, 2009 at 5:02 pm EST

maninthedark UPDATE: Just posted by Robb on DataOutages mailing list:

Trouble Ticket Number: 7392092
Severity: 2-Medium
Description of Issue: RIM is experiencing latency with PIN messages. This will affect PIN messages, Blackberry Messenger, Service Book delivery, and other Blackberry services.
Location of Issue: North America and surrounding areas
Start Time: Jul 23 2009 10:00 AM PDT
Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown

I have been hearing sporadic reports from around the US and been sent a BBForums thread about BlackBerry Messenger and PIN’s getting delayed or not being sent at all. At first I thought it was just users of BBM 5.0 that leaked but it looks like it is also happening on older BBM versions.

Let us know if you are having any problems, where you are located, and if you are using the new BB messenger!

Thanks Matt for bringing this to our attention!

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This entry was posted on Thursday, July 23rd, 2009 and is filed under News.
Tags: BlackBerry Messenger, Delays, Issues, Outage

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85 Comments to “UPDATE: BlackBerry Messenger & PIN Outage or Issues? Let Us Know!”

<< Older Comments 1 2

Posted by: Brian DeWitt
July 23, 2009 at 9:32 pm EST

In Metro Atlanta, on a Curve 8310 on AT&T(otal Crap) v4.5.0.110 (Platform 2.7.0.90) with the regular (non 5.0) BBM.

For the last 7 days (2 of which were spent in Northwest Florida) i have experienced delays (of up to 5 hours), message not being received, messages not being delivered and even some data problems.

All BBM contacts tell me that my name in their lists says I’m either on the phone or, in one case, i disappeared from their contact list.

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Posted by: Sharon
July 23, 2009 at 9:34 pm EST

I’m in Florida. Ever since i downloaded the 5.0 messenger on Tmobile network. I have the official tmo 4.6.231 os.. there seems to be a lag in sending in bbm 5.0. Sometimes, it just wouldn’t deliver (d missing next to checkmark) and i’d have to copy and paste it. Or it would skip a thread in between 2 that have gone thru. Makes it very aggravating.

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Posted by: Jn0
July 23, 2009 at 10:01 pm EST

SO CAL 8900 Curve, bbm started working again, msgs going through quickly instant D after i press send etc. seems to be all good. any explanation on why it was “down”?

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Posted by: ciarra88
July 23, 2009 at 10:11 pm EST

Seems to be back up and running in Phoenix, too. Wee!

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Posted by: Sandy M
July 23, 2009 at 10:44 pm EST

I´m from Ecuador. It seems that this problem started in the afternoon. But right now I sent a message and it worked….

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Posted by: Lou
July 23, 2009 at 10:55 pm EST

Happening here In Toronto Canada as well

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Posted by: Lou
July 23, 2009 at 10:56 pm EST

It is Happening Here in Toronto Canada Too

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Posted by: ShvartzBerry
July 23, 2009 at 11:28 pm EST

For the last hour or so, in upstate NY (Catskills) seems to be working fine.
Just wondering if they resolved this mess already…

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Posted by: Carlos
July 23, 2009 at 11:51 pm EST

My BBM has just disappeared completely. Now i have to figure out how to get it back.

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Posted by: Warren Flax
July 24, 2009 at 12:18 am EST

seems to be back up, whew!

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Posted by: detectivereview
July 24, 2009 at 2:48 am EST

Indonesia here, working just fine, using bbm 5.0

sorry you guys have problems with your bbm

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Posted by: MJ
July 24, 2009 at 2:58 am EST

In Illinois, northern suburbs, same problem. I’m using bbm 5.0 and about a third of the messages were not goin through. Eventually it started to work again (after restarding the bb a few times). My boyfriend was experiencing the same problem, he’s with 5.0 as well. My friend who has version 4.3 wasn’t able to send messages to me or receive mine as well. It doesn’t seem like an OS problem, so hopefully it will get fixed soon. Very annoying.

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Posted by: MJ
July 24, 2009 at 3:03 am EST

In Illinois, northern suburbs, same problem. I’m using bbm 5.0 and about a third of the messages were not goin through (sent but not delivered). Eventually it started to work again (after restarding the bb a few times). My boyfriend was experiencing the same problem, he’s with 5.0 as well. My friend who has version 4.3 wasn’t able to send messages to me or receive mine. It doesn’t seem like an OS problem, so hopefully it will get fixed soon. Very annoying.

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Posted by: gabi
July 24, 2009 at 3:09 am EST

I’m in LA and I’ve been having this problem all day. I downgraded back to bbm 4.7 n my contacts got erased. So far only some have gone through still.

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Posted by: Jose
July 24, 2009 at 5:02 am EST

I am currently in LA roaming on O2 UK, and my Bold has gone into SOS Mode for a few hours now (8 to be exact) I managed to find a way in the meantime to get it to make calls, switching it from 2g/3g to just 2g seems to hold on to the GSM network but still no data.

Spoke to o2 they said they have been made aware of the problem and its worldwide and they working frantically to fix it.

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Posted by: jess
July 24, 2009 at 8:43 am EST

I tried to send a message on bbmessenger yesterday, July 23rd. My contact has been showing as “Unreachable” for almost 24 hours. Are we supposed to try re-sending these?

Software: 4.5.0.110

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Posted by: Jeremy
July 24, 2009 at 9:07 am EST

No problems with BBM5 on my Bold here in Orlando, FL…

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Posted by: Ducker
July 24, 2009 at 10:34 am EST

So. California, T-Mobile. Not receiving text using BBM.

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Posted by: rafael quintana
July 24, 2009 at 11:17 am EST

It happened yesterday in my BB bold 9000 OS 4.6.0.282; problem sending and receiving bb messages, i’m from Ecuador on Movistar network

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Posted by: Cee
July 24, 2009 at 12:06 pm EST

is there anywhere i can get the OTA for BBM 5.0 for my 8900..

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Posted by: Linda
July 24, 2009 at 1:25 pm EST

I am in central Alabama, and have been having sporadic delivery of PIN messages and some email since about 2 pm Thursday. The problem is persisting today.

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Posted by: Linda
July 24, 2009 at 1:29 pm EST

By sporadic, I mean some are delayed. Some are returned with the red X, some continues to be returned with a red X, resulting in my thinking the other has not received them, and then miraculously the receiver responds, and the time stamp shows it was delivered. Aside from that, even those that do get delivered are delivered with a lag. I have the 4.5.0 software version.

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Posted by: susan
July 24, 2009 at 9:21 pm EST

i have 5.0 and messages are delayed, but my daughter still has the old version on her storm and is getting no bbm’s whatsoever. We are also having internet failure.
BB get with it , or we are bailing.

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Posted by: me_loco
July 28, 2009 at 12:29 pm EST

I’m having a problem with contacts being unreachable on my list, we have to delete and add each others again to make it work!!
I think I’ll be switching over to iPhone once I’m done with Bell contract in Canada.

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Posted by: CJTorres
August 3, 2009 at 2:21 pm EST

BBIM is terribly annoying here in North East Ohio. Often it takes 10 minutes or more to send messages and sometimes they never go through. I’ve been using SMS instead.

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Posted by: maho
August 4, 2009 at 6:24 pm EST

I was having the same issue a while back then i reformatted my software and also got the 5.0 bbm and this morning the problems have started again. Messages are delayed or not sent at all and most contacts appear unavailable or my messages go to them very late or sometimes don’t get delivered at all. I’m so sick of this, i’ve only have the phone since May and i’m ready to switch to iphone

Oh i have blackberry curve 8900 – don’t know if it’s BBM thats messed up or the phone or the software or what, but i’m about done with this load of crap!

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Posted by: Peter Simon
August 5, 2009 at 10:43 am EST

BBM having major problems in the last 3 days. In the Los Angeles area. Am using Messenger 5.0. Any news from Blackberry acknowledging the problem? Or is this gonna be like AT&T pretending they have no idea what you’re talking about when you tell them you cant maintain a phonecall anywhere any time.

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Posted by: filthycoop80
August 26, 2009 at 1:28 pm EST

I have T-Mobile and can recieve PIN messages on my email and facebook only when connected to Wi-Fi on my 8900 Curve. Cannot send at all and I am in Chicago….and I just downloaded a new O.S. 4.6.1 for my 8900 when it started.

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Posted by: lomansso
August 29, 2009 at 7:27 pm EST

I have the same problem when sending message , it become delayed for 15 min. maybe with the New BBM 5 , while 4.6 it’s working very Good .. Any idea how to fix the delayed messages with the new BBM 5.0 ?

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Posted by: Daniel
October 18, 2009 at 7:02 am EST

Its the same thing here in Thailand. Very bad delays or complete failure of messages being sent.

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Posted by: asadun
July 24, 2009 at 7:14 am EST

I am in Guayaquil – Ecuador, South America, issue has been going on since yesterday morning, some messages go through and some get delayed between 20 min to 1 hour. Some never get delivered at all even with older versions of bb messenger. Using new bb messenger on my javelin.

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