Comments on: BlackTrack – Free Solution for Logging Your Emails & Phone Calls http://www.berryreview.com/2009/07/03/blacktrack-free-solution-for-logging-your-emails-phone-calls/ BlackBerry News and Reviews You Can Use Wed, 25 Nov 2009 16:07:36 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: BlackTrack Support http://www.berryreview.com/2009/07/03/blacktrack-free-solution-for-logging-your-emails-phone-calls/comment-page-1/#comment-26835 BlackTrack Support Sun, 05 Jul 2009 15:45:27 +0000 http://www.berryreview.com/2009/07/02/blacktrack-free-solution-for-logging-your-emails-phone-calls/#comment-26835 Hi DavidB Compatibility Mode - I'll have to check with development about that. Autorun - Yes. Our system runs a low-level process (not application) upon start-up, that logs your e-mail's duration (something no other product does, as far as we know) and triggers the email log retrieval, report generation and automatic delivery. Registration - A huge error on our behalf. The registration was never intended to be sent without a) the user knowing what was in it, and b) without the user's permission. The new versions do this properly, but I suspect we have paid a price in terms of deleted users. Its absolutely right to have a security concern, its just a shame we were striving to build a software where nobody but the user touches their data, and then we let this slip by. If you'd like to discuss your thoughts and comments more privately, please e-mail me directly at support@blacktracklog.com. Dave - BlackTrack Support www.blacktracklog.com Hi DavidB

Compatibility Mode – I’ll have to check with development about that.

Autorun – Yes. Our system runs a low-level process (not application) upon start-up, that logs your e-mail’s duration (something no other product does, as far as we know) and triggers the email log retrieval, report generation and automatic delivery.

Registration – A huge error on our behalf. The registration was never intended to be sent without a) the user knowing what was in it, and b) without the user’s permission. The new versions do this properly, but I suspect we have paid a price in terms of deleted users. Its absolutely right to have a security concern, its just a shame we were striving to build a software where nobody but the user touches their data, and then we let this slip by.

If you’d like to discuss your thoughts and comments more privately, please e-mail me directly at support@blacktracklog.com.

Dave – BlackTrack Support
http://www.blacktracklog.com

]]> By: DavidB http://www.berryreview.com/2009/07/03/blacktrack-free-solution-for-logging-your-emails-phone-calls/comment-page-1/#comment-26834 DavidB Sun, 05 Jul 2009 15:08:32 +0000 http://www.berryreview.com/2009/07/02/blacktrack-free-solution-for-logging-your-emails-phone-calls/#comment-26834 Dave, Is there some particular reason your app installs on Storm in Compatibilty Mode? What's the point of a seperate Storm version if it isn't any different, or will turning off Compatibility improve the app somehow? Oh, and does your app auto-run on device boot? Nothing appears in app switcher. Also, you should put up a warning screen telling users that registration email with attachment "user_info.txt" is being sent. I freaked out when I saw it in my outbox before I recognized it was this app talking to you. Oh and yes I've upgraded to the versions inyour comment. Dave,
Is there some particular reason your app installs on Storm in Compatibilty Mode? What’s the point of a seperate Storm version if it isn’t any different, or will turning off Compatibility improve the app somehow?

Oh, and does your app auto-run on device boot? Nothing appears in app switcher.

Also, you should put up a warning screen telling users that registration email with attachment “user_info.txt” is being sent. I freaked out when I saw it in my outbox before I recognized it was this app talking to you.

Oh and yes I’ve upgraded to the versions inyour comment.

]]> By: BlackTrack Support http://www.berryreview.com/2009/07/03/blacktrack-free-solution-for-logging-your-emails-phone-calls/comment-page-1/#comment-26807 BlackTrack Support Sat, 04 Jul 2009 00:42:39 +0000 http://www.berryreview.com/2009/07/02/blacktrack-free-solution-for-logging-your-emails-phone-calls/#comment-26807 Hi Ronan, Dave here from BlackTrack. We didn't receive your e-mail yet, so I thought I'd answer your question here. We built BlackTrack specifically to keep the user's data only on the user's system. Your BB records your activity on your BB, then puts that log into your BB's email, which it then sends to your BB's own email. The data goes no further than your BB's system. So I hope that covers any security concerns you might have. I hope its not poor etiquette, but I’d like to give your readers (and my webmaster says there are lots according to the uptic in hits since your post) an update and first access to our newest release. Update - We found a few bugs in the first release, and about 4 hrs ago requested the AppStore to update our listing. Unfortunately that can take a week or more. If you and your readers would like, they can download the most recent version from these links (go there from your BB): Storm users: http://www.aczen.com/BlackTrack/v470/3082/install.jad Everyone else: http://www.aczen.com/BlackTrack/v420/3082/install.jad The bugs fixed are: 1. Storm users had difficulty selecting some menu items. 2. Some users had registrations being sent to us daily. It was supposed to request this after 2 weeks (which you can opt out of but still run the software), but that didn't go so well. The new releases have this resolved too. Thanks again, Dave - BlackTrack Support www.blacktracklog.com Hi Ronan, Dave here from BlackTrack. We didn’t receive your e-mail yet, so I thought I’d answer your question here.

We built BlackTrack specifically to keep the user’s data only on the user’s system. Your BB records your activity on your BB, then puts that log into your BB’s email, which it then sends to your BB’s own email. The data goes no further than your BB’s system. So I hope that covers any security concerns you might have.

I hope its not poor etiquette, but I’d like to give your readers (and my webmaster says there are lots according to the uptic in hits since your post) an update and first access to our newest release.

Update – We found a few bugs in the first release, and about 4 hrs ago requested the AppStore to update our listing. Unfortunately that can take a week or more. If you and your readers would like, they can download the most recent version from these links (go there from your BB):

Storm users: http://www.aczen.com/BlackTrack/v470/3082/install.jad

Everyone else: http://www.aczen.com/BlackTrack/v420/3082/install.jad

The bugs fixed are:
1. Storm users had difficulty selecting some menu items.
2. Some users had registrations being sent to us daily. It was supposed to request this after 2 weeks (which you can opt out of but still run the software), but that didn’t go so well. The new releases have this resolved too.

Thanks again,

Dave – BlackTrack Support
http://www.blacktracklog.com

]]> By: Nick http://www.berryreview.com/2009/07/03/blacktrack-free-solution-for-logging-your-emails-phone-calls/comment-page-1/#comment-26767 Nick Fri, 03 Jul 2009 19:53:40 +0000 http://www.berryreview.com/2009/07/02/blacktrack-free-solution-for-logging-your-emails-phone-calls/#comment-26767 Looks interesting. Might give it a try, but I have phone log so the call part is taken care of; might check it out for the email though. Looks interesting. Might give it a try, but I have phone log so the call part is taken care of; might check it out for the email though.

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