We also have a newer version available at AppWorld that we believe fixes the issues that we’re reported to us (it’s still labeled .96.0 so to take advantage of it, you would need to uninstall/install).

This should also now be available to a wider range of phones – the ones with the vendor id of 1.

The odd part: now I can’t get the newest version of YouMail via AppWorld like I could before.

My vendor ID is 102 and I have a BlackBerry 9000 (Bold) on the AT&T network.

Help!

We’re investigating the issue and thanks to help from one of our users, we now think it’s restricted to a small subset of phones where the vendor ID (which carrier RIM sold the phone to) doesn’t match what AppWorld expects (e.g., the set of carriers we support).

If you’ve got a BB in front of you, press alt+shift+h. Vendor ID is listed in there.

We’re working on a solution for users that fall into this type of situation, as well as users who can’t have AppWorld on their phones.

Alex

Great customer support Alex. That’s Sarcasm in case you can’t download that from SAP World either.

Might as well turn it off I guess.

Unfortunately, while App World may solve issues for you as a developer, it introduces issues on the consumer’s end. App World is a bloated application (> 500 K) that provides no usable benefit other than downloading applications. Due to limited memory on even some of the “current” BlackBerry devices, users must carefully manage memory usage on their devices — there is simply not room on my 8830 to keep a 500+ K app that provides no day to day use to me. Hopefully, this will no longer be an issue once Verizon releases the 9630, but I cannot bank on that release coming anytime soon.

When YouMail first started distributing via App World, you personally stated that YouMail would continue to provide direct OTA downloads as well. Is this no longer the case? Have you considered using some of the alternative BlackBerry distribution channels, such as the BerryReview Store and its partners?

1) AppWorld easily handles huge numbers of downloads at one time, at no incremental cost to us. All our problems related to peak downloads went away.

2) AppWorld handles ensuring that only eligible phones download it. Almost all of our huge customer support issue around old O/S’s, unsupported carriers, etc.. have gone away.

3) People who go to AppWorld can see and write reviews, which is very important to an App/Service like ours.

If you’re not finding “youmail” in AppWorld, odds are you’re an unsupported phone (e.g, Storm on AT&T), old O/S (common w/Pearls and Curves) or unsupported carrier (Alltel or Sprint).

Alex

I’ll keep everyone posted, but I’m not holding my breath.