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Experiencing BIS Issues? RIM Knows About It…

BlackBerry guru Joe Sanders just posted on the Data Outages BlackBerry list that RIM is aware of BIS degradation issues going on today that started as of 12:20 PM PDT. Full details below:

Valued Customer,
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000010689570
Severity: 2-Medium
Description of Issue: Degradation of RIM Blackberry BIS service.
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Jun 01 2009 12:20 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may be unable to send/receive messages.
Estimated time of repair: Unknown

Let us know if you have been having any issues and where you are located!

20 total comments on this postSubmit your comment!
  1. General slowdown in both incoming and delivery of outgoing BIS e-mail messages — VZW, Upstate NY.

  2. Been having problems for the past couple of hours in Atlanta, GA. Seems to have gotten better in the past half-hour or so.

    I did talk to AT&T about it and they too confirmed problems…altho the rep I spoke with wasn’t sure if it was RIM or AT&T.

  3. i havent receive an email since around 12pm PST. everything else works tho….
    i’m on the rogers network in Vancouver

  4. Central New York on the Sprint Network

    Service books – I was unable to send them for about an hour then it took an hour to receive them also Sprints Blackberry Internet Service page take a long time to load and log in.

    Email is also taking a long time to send, deliver & receive.

  5. So tired of being underwhelmed by RIM on service and features for BB. Frankly, there are many better options out there. This does it for me! Bye bye RIM!

  6. Southern illinois verizon very slow email verizon storm

  7. I’m having problems with Sprint BIS in Southern Utah. It sucks that it’s down, but good to know it’s RIM’s fault and not my phone. I was worried because upgraded my phone’s OS today to from Telus Mobility and thought it was giving me problems.

  8. I’m having issues as well on T-Mobile here in Phoenix, AZ
    Nothing related to BIS is working…BBM is VERY slow, not able to access email, and browser is not working.

  9. having a delay in email,was unable to send service books.Receiving email now however no web,facebook,etc. T-mobile /Boston

  10. Google maps or directions or not working in the Dallas area

  11. Total outage in Oak Ridge, TN for about 30 minutes starting at 6:30 PM EST.

  12. My BIS browser wasn’t working around 5:30 EST, but FaceBook and Google Maps seemed fine. I didn’t think much of it, and needed to mow the grass anyway, now it’s working again. Oh yeah, Sprint 8830 WE, northern Cincinnati area

  13. “Let us know if you have been having any issues and where you are located!”

    Any email that I can send a report to?

  14. No data whatsoever in Jackson, MS/Memphis, TN area.

  15. Several areas across central/north Mississippi

  16. I am actually trying to figure out how such a widespread degradation occurred. RIM really could care less that we are without BIS and only tells their top level customers what is happening.
    Let me know if anybody finds out the root cause.

  17. I was having a ton of issues. Slow browser, delayed email delivery, plus I discovered all of this while trying to mess with my email accts on the T-Mobile website (and on phone). Took about 45 minutes to do something that should have taken 3.

  18. Also delayed email delivery and slow browser (even cannot load BB home page).

    Orange PL, Poland

  19. Still having problems in VA, USA on vzw

  20. Through you representing details. It helped me in my mission

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