BlackBerry guru Joe Sanders just posted on the Data Outages BlackBerry list that RIM is aware of BIS degradation issues going on today that started as of 12:20 PM PDT. Full details below:
Valued Customer,
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000010689570
Severity: 2-Medium
Description of Issue: Degradation of RIM Blackberry BIS service.
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Jun 01 2009 12:20 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may be unable to send/receive messages.
Estimated time of repair: Unknown
Let us know if you have been having any issues and where you are located!
Tom ( View Profile) Enthusiast - Posts: 365
Posted: June 1, 2009 at 6:02 PM EST from my BlackBerry 8830
General slowdown in both incoming and delivery of outgoing BIS e-mail messages — VZW, Upstate NY.
chopperman Not Registered
Posted: June 1, 2009 at 6:02 PM EST
Been having problems for the past couple of hours in Atlanta, GA. Seems to have gotten better in the past half-hour or so.
I did talk to AT&T about it and they too confirmed problems…altho the rep I spoke with wasn’t sure if it was RIM or AT&T.
ncheng ( View Profile) Newcomer - Posts: 5
Posted: June 1, 2009 at 6:23 PM EST
i havent receive an email since around 12pm PST. everything else works tho….
i’m on the rogers network in Vancouver
mike068 ( View Profile) Beginner - Posts: 126
Posted: June 1, 2009 at 6:33 PM EST
Central New York on the Sprint Network
Service books – I was unable to send them for about an hour then it took an hour to receive them also Sprints Blackberry Internet Service page take a long time to load and log in.
Email is also taking a long time to send, deliver & receive.
finalstraw Not Registered
Posted: June 1, 2009 at 6:40 PM EST
So tired of being underwhelmed by RIM on service and features for BB. Frankly, there are many better options out there. This does it for me! Bye bye RIM!
Buzzdar Not Registered
Posted: June 1, 2009 at 6:48 PM EST
Southern illinois verizon very slow email verizon storm
jmart75 ( View Profile) Newcomer - Posts: 3
Posted: June 1, 2009 at 6:48 PM EST
I’m having problems with Sprint BIS in Southern Utah. It sucks that it’s down, but good to know it’s RIM’s fault and not my phone. I was worried because upgraded my phone’s OS today to 4.5.0.160 from Telus Mobility and thought it was giving me problems.
SimeonAS89 Not Registered
Posted: June 1, 2009 at 6:52 PM EST
I’m having issues as well on T-Mobile here in Phoenix, AZ
Nothing related to BIS is working…BBM is VERY slow, not able to access email, and browser is not working.
chris Not Registered
Posted: June 1, 2009 at 7:26 PM EST
having a delay in email,was unable to send service books.Receiving email now however no web,facebook,etc. T-mobile /Boston
jeepmonster01 Not Registered
Posted: June 1, 2009 at 7:37 PM EST from my BlackBerry 8130
Google maps or directions or not working in the Dallas area
Mike Not Registered
Posted: June 1, 2009 at 7:44 PM EST from my BlackBerry 8330
Total outage in Oak Ridge, TN for about 30 minutes starting at 6:30 PM EST.
Derek Brown Not Registered
Posted: June 1, 2009 at 8:01 PM EST from my BlackBerry 8830
My BIS browser wasn’t working around 5:30 EST, but FaceBook and Google Maps seemed fine. I didn’t think much of it, and needed to mow the grass anyway, now it’s working again. Oh yeah, Sprint 8830 WE, northern Cincinnati area
wanhart ( View Profile) Newcomer - Posts: 2
Posted: June 1, 2009 at 8:08 PM EST from my BlackBerry 9000
“Let us know if you have been having any issues and where you are located!”
Any email that I can send a report to?
Kimberly Not Registered
Posted: June 1, 2009 at 9:02 PM EST from my BlackBerry 8330
No data whatsoever in Jackson, MS/Memphis, TN area.
Kimberly Not Registered
Posted: June 1, 2009 at 9:23 PM EST
Several areas across central/north Mississippi
Ronen Halevy ( View Profile) Senior admin - Posts: 5298
Posted: June 1, 2009 at 11:43 PM EST
I am actually trying to figure out how such a widespread degradation occurred. RIM really could care less that we are without BIS and only tells their top level customers what is happening.
Let me know if anybody finds out the root cause.
evan Not Registered
Posted: June 2, 2009 at 12:43 AM EST
I was having a ton of issues. Slow browser, delayed email delivery, plus I discovered all of this while trying to mess with my email accts on the T-Mobile website (and on phone). Took about 45 minutes to do something that should have taken 3.
wojtas25 ( View Profile) Beginner - Posts: 127
Posted: June 2, 2009 at 5:23 AM EST
Also delayed email delivery and slow browser (even cannot load BB home page).
Orange PL, Poland
Shenandoah Don Not Registered
Posted: June 2, 2009 at 9:46 AM EST
Still having problems in VA, USA on vzw
assoliTaulk Not Registered
Posted: November 25, 2009 at 5:12 PM EST
Through you representing details. It helped me in my mission