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Experiencing BIS Issues? RIM Knows About It…

by the BerryReview Team on Jun 1st, 2009 at 5:37 pm EST
22 Comments »
 

BlackBerry guru Joe Sanders just posted on the Data Outages BlackBerry list that RIM is aware of BIS degradation issues going on today that started as of 12:20 PM PDT. Full details below:

Valued Customer,
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000010689570
Severity: 2-Medium
Description of Issue: Degradation of RIM Blackberry BIS service.
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Jun 01 2009 12:20 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may be unable to send/receive messages.
Estimated time of repair: Unknown

Let us know if you have been having any issues and where you are located!

Please Share With A Friend!

This entry was posted on Monday, June 1st, 2009 and is filed under News.
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22 Comments to “Experiencing BIS Issues? RIM Knows About It…”

  1. Posted by: Tom
    June 1, 2009 at 6:02 pm EST

    General slowdown in both incoming and delivery of outgoing BIS e-mail messages — VZW, Upstate NY.

    Reply
  2. Posted by: chopperman
    June 1, 2009 at 6:02 pm EST

    Been having problems for the past couple of hours in Atlanta, GA. Seems to have gotten better in the past half-hour or so.

    I did talk to AT&T about it and they too confirmed problems…altho the rep I spoke with wasn’t sure if it was RIM or AT&T.

    Reply
  3. Posted by: ncheng
    June 1, 2009 at 6:23 pm EST

    i havent receive an email since around 12pm PST. everything else works tho….
    i’m on the rogers network in Vancouver

    Reply
  4. Posted by: mike068
    June 1, 2009 at 6:33 pm EST

    Central New York on the Sprint Network

    Service books – I was unable to send them for about an hour then it took an hour to receive them also Sprints Blackberry Internet Service page take a long time to load and log in.

    Email is also taking a long time to send, deliver & receive.

    Reply
  5. Posted by: finalstraw
    June 1, 2009 at 6:40 pm EST

    So tired of being underwhelmed by RIM on service and features for BB. Frankly, there are many better options out there. This does it for me! Bye bye RIM!

    Reply
  6. Posted by: Buzzdar
    June 1, 2009 at 6:48 pm EST

    Southern illinois verizon very slow email verizon storm

    Reply
  7. Posted by: jmart75
    June 1, 2009 at 6:48 pm EST

    I’m having problems with Sprint BIS in Southern Utah. It sucks that it’s down, but good to know it’s RIM’s fault and not my phone. I was worried because upgraded my phone’s OS today to 4.5.0.160 from Telus Mobility and thought it was giving me problems.

    Reply
  8. Posted by: SimeonAS89
    June 1, 2009 at 6:52 pm EST

    I’m having issues as well on T-Mobile here in Phoenix, AZ
    Nothing related to BIS is working…BBM is VERY slow, not able to access email, and browser is not working.

    Reply
  9. Posted by: chris
    June 1, 2009 at 7:26 pm EST

    having a delay in email,was unable to send service books.Receiving email now however no web,facebook,etc. T-mobile /Boston

    Reply
  10. Posted by: jeepmonster01
    June 1, 2009 at 7:37 pm EST

    Google maps or directions or not working in the Dallas area

    Reply
  11. Posted by: Mike
    June 1, 2009 at 7:44 pm EST

    Total outage in Oak Ridge, TN for about 30 minutes starting at 6:30 PM EST.

    Reply
  12. Posted by: Derek Brown
    June 1, 2009 at 8:01 pm EST

    My BIS browser wasn’t working around 5:30 EST, but FaceBook and Google Maps seemed fine. I didn’t think much of it, and needed to mow the grass anyway, now it’s working again. Oh yeah, Sprint 8830 WE, northern Cincinnati area

    Reply
  13. Posted by: wanhart
    June 1, 2009 at 8:08 pm EST

    “Let us know if you have been having any issues and where you are located!”

    Any email that I can send a report to?

    Reply
  14. Posted by: Kimberly
    June 1, 2009 at 9:02 pm EST

    No data whatsoever in Jackson, MS/Memphis, TN area.

    Reply
  15. Posted by: Kimberly
    June 1, 2009 at 9:23 pm EST

    Several areas across central/north Mississippi

    Reply
  16. Posted by: Ronen Halevy
    June 1, 2009 at 11:43 pm EST

    I am actually trying to figure out how such a widespread degradation occurred. RIM really could care less that we are without BIS and only tells their top level customers what is happening.
    Let me know if anybody finds out the root cause.

    Reply
  17. Posted by: evan
    June 2, 2009 at 12:43 am EST

    I was having a ton of issues. Slow browser, delayed email delivery, plus I discovered all of this while trying to mess with my email accts on the T-Mobile website (and on phone). Took about 45 minutes to do something that should have taken 3.

    Reply
  18. Posted by: wojtas25
    June 2, 2009 at 5:23 am EST

    Also delayed email delivery and slow browser (even cannot load BB home page).

    Orange PL, Poland

    Reply
  19. Posted by: Shenandoah Don
    June 2, 2009 at 9:46 am EST

    Still having problems in VA, USA on vzw

    Reply

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