Comments on: FAQ: How to Fix the Missing Mass Storage Icon BlackBerry Problem

By: DavidB

DavidB — Tue, 27 Oct 2009 19:23:41 +0000

With a Storm, once you have Mass Storage Mode working properly and all the proper device drivers on your PC, when you connect via USB you should get TWO drive letters added to Windows. In my case they are H: and I:. For whatever reason drive H: is the SD card and I: is the device memory.

If you have your video camera app set to store video on the SD card, then you will find the video clips in \BlackBerry\videos on whatever drive letter maps to your SD card.

If you have your video camera app set to store video to the internal memory, then you will find the video clips in \home\user\videos on whatever drive letter maps to your internal memory.

Hope that helps.

By: ThaDevinite

ThaDevinite — Tue, 27 Oct 2009 18:33:38 +0000

Your Step By Step is Great except for the fact that i still cant
transfer video taken from Storm
and then send it to my PC

doing what you said cleared up everything but my in-ability to Send
Storm Taken video n Send it to pc (6.1mb tooo big to email)

if you could please help ive been trying to do this one simple task for days now
feel so so so stupid
thanks in advance

By: andrei

andrei — Tue, 16 Jun 2009 21:51:34 +0000

i always thought that was because you had the Pictures app running in the background (on your blackberry) and you had a picture opened and since it was in use it couldn’t pass it to Windows, just like you can’t “Safely remove” the device if you have a document or anything opened from the device.

By: vill304

vill304 — Fri, 29 May 2009 15:31:46 +0000

hey, i have another way to fix it, i have this program you install, well you dont really install it you just run it with your blackberry connected, it doesnt mess anything up on your phone but it will restart, once completely restarted you close the program and there you go, mass storage will work on your phone again. I wasnt able to use mass storage on my bold for weeks, until about 35mins ago lol.

By: Caruso

Caruso — Fri, 29 May 2009 12:33:55 +0000

Good theory, about the windows driver,
but it happens on Macs too. The 3 second
solution is to go to -Options-Memory on
the BB, pull up a menu, and enable
the card. It will throw an error about
being unable to do that because it is
already enabled. Click OK, and the SD
will be there.