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FAQ: How to Fix the Missing Mass Storage Icon BlackBerry Problem

This seems to be a common problem with users where they no longer see a drive icon for their BlackBerry’s microSD card even when they have Mass Storage Mode enabled. Michael Jones shared with me a great guide he created on how to overcome this issue and get it all back to normal. The problem seems to stem from the Windows driver that exposes access to the Micro SD card via the USB cable gets corrupted.  The only way to resolve the problem is to refresh the driver, which gets installed when you install RIM’s Desktop Manager.  Since some Windows drivers are auto-installing, from a *.INF file you don’t need to do anything other than make Windows reinstall the driver. Hopefully this guide will help you too!

By Michael Alan Jones

I have had this problem several times, and could never figure out why it happened, what fixed it, or how to fix it myself. The problem is that after a while, Windows will not have an icon for the Micro SD card inside the BlackBerry. Sure, it will have an icon for the regular drive – the built-in storage, of 1GB, for example, in the Bold. But it will not have an icon for, or access to, my 2GB Micro SD card in there. I have literally had to take the SD card out, stick it in a USB external SD card reader, copy the files, and then stick it back into my old. I hate that.

The common answer is “Enable Mass Storage”, set it to Yes. That is great, but it was already set like that – it is not just that setting; it is a Windows driver issue. This is not a RIM or BlackBerry problem!

So after looking around a bunch of sites on the internet, I discovered the solution. Here are the steps:

1. Make sure your blackberry is not connected to your Windows PC.

Go to Start->Settings->Control Panel->Administrative Tools->Computer Management, in Windows, and you will see the Device Manager. Highlight the Device Manager, to see all the devices on your Windows computer. Look for your Disk drives, as below:


1. Notice that I only have one disk drive, the hard drive on my computer.

2. Now, connect your BlackBerry to the Windows PC, and look at this window again. It will look like this:

3. See the RIM BlackBerry SD USB Device? Right-click on that to Uninstall the driver. It will look like below:

4. Choose OK. It will make you reboot your computer, so do it. Don’t disconnect your BlackBerry yet, wait until Windows starts to actually shut down. If you disconnect your BlackBerry, it will remove the icon again – the icon is only visible when a BlackBerry is connected.

5. That’s it. When the PC reboots, and you reconnect your BlackBerry, it will say “New Device found…BlackBerry Device”. This means Windows is installing a driver for this “new” device.

6. Enjoy your mass storage device again!

5 total comments on this postSubmit your comment!
  1. Good theory, about the windows driver,
    but it happens on Macs too. The 3 second
    solution is to go to -Options-Memory on
    the BB, pull up a menu, and enable
    the card. It will throw an error about
    being unable to do that because it is
    already enabled. Click OK, and the SD
    will be there.

  2. hey, i have another way to fix it, i have this program you install, well you dont really install it you just run it with your blackberry connected, it doesnt mess anything up on your phone but it will restart, once completely restarted you close the program and there you go, mass storage will work on your phone again. I wasnt able to use mass storage on my bold for weeks, until about 35mins ago lol.

  3. i always thought that was because you had the Pictures app running in the background (on your blackberry) and you had a picture opened and since it was in use it couldn’t pass it to Windows, just like you can’t “Safely remove” the device if you have a document or anything opened from the device.

  4. Your Step By Step is Great except for the fact that i still cant
    transfer video taken from Storm
    and then send it to my PC

    doing what you said cleared up everything but my in-ability to Send
    Storm Taken video n Send it to pc (6.1mb tooo big to email)

    if you could please help ive been trying to do this one simple task for days now
    feel so so so stupid
    thanks in advance

    • With a Storm, once you have Mass Storage Mode working properly and all the proper device drivers on your PC, when you connect via USB you should get TWO drive letters added to Windows. In my case they are H: and I:. For whatever reason drive H: is the SD card and I: is the device memory.

      If you have your video camera app set to store video on the SD card, then you will find the video clips in \BlackBerry\videos on whatever drive letter maps to your SD card.

      If you have your video camera app set to store video to the internal memory, then you will find the video clips in \home\user\videos on whatever drive letter maps to your internal memory.

      Hope that helps.

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