Now this is big news for developers. RIM has released a new public real time database of bugs and issues that developers have submitted. The new Issue Tracker also lets developers submit bugs and suggest possible fixes.
The problem is that there is a big bug with the new Issue Tracker. When I tried to register I got an error along with a bunch of information that I probably should not be seeing. RIM can consider this their first bug submission… 🙂
The upside of the buggy tracker system is that I now know what software RIM is using to run their new Issue Tracker. It is called JIRA Bug & Issue Tracker created by Atlassian. It lets them prioritize, assign, track, report, and audit their issues. They are running it on an Apache server with Tomcat out of Toronto. They are running version 3.13.2 of the JIRA Enterprise software (cost $4,800) on Apache Tomcat version 5.5.20 with an Oracle backend. There was more to it but I am not sure I want to publish that…
Hopefully once RIM gets the errors worked out we can let you know how it looks!