This issue has happened to me countless times on my BlackBerrys over the years. I would get a stuck message or phone call indicator and it would just not go away. I would have no unread messages or phone calls and still the little bugger would not disappear!
Turns out that RIM has finally coughed up a few simple and more drastic approaches to clearing these indicators most of which I don’t like. There should just be a simple tool that will reset them! RIM provides six options that you should go through serially until the message indicator goes away. Truthfully I hate wiping my device just to get rid of an indicator.
From the Knowledge Base:
NOTE: Backup the BlackBerry before performing any database deletion.
- Hard Reset the BlackBerry – Pull out the battery
- Go to Messages icon and highlight the most recent date, hit the Menu key and choose mark prior opened.
- Go to Messages icon and highlight the most recent date, hit the Menu key and choose delete prior.
- Change the theme
- Delete the Message Database then hard reset the BlackBerry
- Wipe the handheld