I can’t believe it has already been a year! Victor let me know that the BlackBerry Support Community Forums is now a year old. It was pretty shocking when RIM first announced their official forums since until then RIM was very standoffish towards community forums. Back then they had a developer forums but it was running extremely outdated software and RIM practically never participated in discussions.
Now a year later it is like RIM has done a complete about face. They have a thriving community forum that I have to applaud them for. I really hoped that they would have found a way to combine it with the Owners Lounge by now but hopefully they are working on that. It seems kind of pointless to keep them separate.
My hope is that in the next year RIM will find a way to integrate all of your identities on RIM’s website into one account. Kind of like Google where you can login to all of their services using one login. There really is no reason to have a separate login for your:
- BIS account per carrier (Why is this locked to a carrier in the first place?)
- Owners lounge login
- BlackBerry Support Forums
- BlackBerry App World (Why have to use PayPal? What if RIM decides to move away from them?)
- BlackBerry Developer Login
- Your profile every time you download an application from RIM (I hate filling out that form!)
I am sure there are more that I am missing buy my hope is that in the next year RIM will let you have one login that will span all of the login secured areas of RIM’s website.
So I have to ask: What do you think of the BlackBerry Support Community Forums so far? Has the RIM involvement in the forums been useful?
Personally I think that the Community Manager for the BlackBerry Support Community Forums, MichelleK, Is doing a great job so far. I hope the whole team keeps up the good work and helps make sure that the BlackBerry communities voice is heard inside RIM.