Comments on: Sprint Loses Less Money This Quarter – 1.3 Million Customers Leave

By: DavidB

DavidB — Wed, 04 Mar 2009 12:31:45 +0000

@Nikolaus:
I thought there was a lawsuit over Sprint’s ETF policies and they lost and were required to make good to people they had illegally fleeced for ETF’s?

By: Ed

Ed — Wed, 25 Feb 2009 14:18:42 +0000

I was a sprint customer until a few years ago when I was issued a ATT bb at work. I was plenty happy with coverage and price. I would still be a sprint customer if I didn’t get a free phone. I since switched from ATT to vzw because ATT sucks. Edge was too slow and voice quality was crap, although I hear 3g is better but not covered as much as EVDO. I don’t do much international travel so GSM isn’t a big deal for me. I can always rent a phone for the few times I might travel.

By: Berry Reporter - Sprint is Still Hemmoraging Customers 1.3 Million Last Quarter

Berry Reporter - Sprint is Still Hemmoraging Customers 1.3 Million Last Quarter — Wed, 25 Feb 2009 03:30:58 +0000

[...] this over at Berry Review and it was interesting enough to share my thoughts. So last quarter (Q4) Sprint lost 1.3 million [...]

By: TT

TT — Tue, 24 Feb 2009 17:55:29 +0000

Technically, I believe Sprint’s CDMA network is fine, but they are seriously lacking in two areas: phone selection and customer service.

They have failed to differentiate between business users and regular users.

Blackberry is the new status quo and they need to jump on board and stop the weak attempts with other devices.

They are lost in the sauce when it comes to Nextel/iDen. It is still used and if they can’t improve it, just leave it as it is.

By: webchetan

webchetan — Tue, 24 Feb 2009 15:15:05 +0000

CDMA phones suck….The world is on GSM what the heck? are you guys sleeping? (I mean the CDMA gurus)
For me if its not the world phone, its not worth it…even if I travle outside USA just once a year…It still has to be a GSM Quadband phone…and Javelin 8900 Rocks!!!

By: Josue

Josue — Tue, 24 Feb 2009 15:05:24 +0000

I was a Sprint customer for 6 years and left this past November. For me it was two things that lead to my decision: everyone in my immediate family was on AT&T and the lack of phone selection with Sprint. Also, the lack of true MMS was an issue for me although I know Sprint recently released the MMS service books so a lot of people are happy now. I was fairly happy with Sprint when I had them and pretty much could get what I wanted from them. I got the Centro for $50 when I wasn’t eligible for an upgrade and I also got them to give me 3 numbers per line (I had 2 lines) that I could call for free on any network. I am paying about the same for my AT&T service for less minutes, but I love my unlocked BlackBerry Bold. I also use tons of in network minutes so it’s worth it since I am rolling over about 300 minutes every month. I also like the fact that I can travel anywhere in the world and still use my phone which is something you can’t do with a CDMA phone unless you get one of the “World Phones”. Overall, I hope Sprint can get back on their feet but maybe it might just be best for Verizon to take them over.

By: trevor hopkins

trevor hopkins — Tue, 24 Feb 2009 15:03:19 +0000

Been w sprint 3 yrs. Wish I could cancel. No new bberrys, bill always has extra charges , customer service a nightmare.

By: Nikolaus

Nikolaus — Tue, 24 Feb 2009 14:52:55 +0000

I jumped from Sprint after 6 years to T-Mo, and couldn’t be happier. At the time T-Mo had the best plan prices (they have gone up since then). Sprint knows nothing of customer service. They still owed me $200 from false charges on my phone long distance, and when I switched away from SprintPCS after my 2-line contract was finished they still charged me a $400 fee to leave. I called and called and they were A-holes, by admitting I had been out of contract but saying I still had to pay. 1 month later the collections started. T-Mo has been very cool when phones have broken, when rebates were late, when traveling out of the country, when plans I was on were reduced in price, even credits on activation fee and in-store accessories. I travel for work, and only when driving through rural AK did I not have signal. One more thing: 8900. Best phone ever by my count.

By: Dave

Dave — Tue, 24 Feb 2009 14:22:43 +0000

Been with Sprint for 10 years and only recently have been looking to switch. They do offer great plans and great features, but a limited number of devices, and customer service has not gotten better.

Not jumping at T·Mobile due to possible poor coverage, and the price hike with VZW and ATT isn’t worth it for lack of features offered.

We’ll sit with Sprint and wait for CDMA Javelin… and then decide where to go.

By: JorgeS

JorgeS — Tue, 24 Feb 2009 13:52:03 +0000

Sprint has the best plans and Good Prices..Only reason for leaving was the choice of phones..I had bad experince with most of them till I made the switch to At&t..Am paying more but no problem with my Blackberry BOld..It’s been solid..Hope Sprint Comes up again ( Palm Pre)..

By: DavidB

DavidB — Tue, 24 Feb 2009 12:33:47 +0000

You wonder who the winner of these customers is? VZW and ATT are both more expensive, a TMO coverage would likely disappoint a Sprint customer that wasn’t still on iDEN.