This is good news for many of you who work off of tickets in an IT shop. BMC Remedy is one of the most popular service desk management solution out there. Until now I know many technicians who are constantly heading back to their desk to open, close, and lookup support tickets. Aeroprise just announced a client for these technicians to be able to access their Remedy account from their BlackBerry. Pretty cool since many of these service technicians already have a BlackBerry… I am not sure if this is the first solution to mobilize Remedy but it is the first I have heard of.
According to their press release the benefits of mobilizing BMC Remedy include:
* Quicker response to critical issues
* Increased IT support staff productivity
* Greater levels of customer satisfaction
* Improved Service Level Agreements compliance
Personally I just think it is pretty cool for them to be able to view their ticket queue in their pocket. That way they don’t need to carry around printouts… 🙂
Check out the details on Aeroprises website at this link.
Thanks for sending this one in DavidB!
Rhett Glauser Not Registered
Posted: February 20, 2009 at 11:39 AM EST
Service-now.com is a SaaS service desk. It was born on the Internet and is used via the Internet. So a Web browser and a connection to the Internet is all the IT support staff needs to use our application.
The latest release of Service-now.com includes optimization for mobile browsers including Blackberry. No middleware or integration app required.
Try it for yourself right now. Point your Blackberry browser to http://demo.service-now.com Use “admin” as both the username and password.
Best regards,
Rhett
Service-now.com