Comments on: Extra: Viigo recall for Storm users http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/ BlackBerry News and Reviews You Can Use Thu, 26 Nov 2009 00:03:28 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: DavidB http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19751 DavidB Mon, 09 Feb 2009 22:44:52 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19751 Grumble grumble gop.gov feed was crashing me. Got my feeds back on my Storm! Yay, and thanks Tammi and Niranjan and Mark for the help!!! Grumble grumble gop.gov feed was crashing me. Got my feeds back on my Storm! Yay, and thanks Tammi and Niranjan and Mark for the help!!!

]]> By: niranjanmayya http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19745 niranjanmayya Mon, 09 Feb 2009 21:39:42 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19745 John, Just sent you e-mail. Can you try again ? My earlier post occurred after we diagnosed the problem but before we had fixed your account. You should be good to go. Regards -niranjan John,

Just sent you e-mail. Can you try again ? My earlier post occurred after we diagnosed the problem but before we had fixed your account. You should be good to go.

Regards
-niranjan

]]> By: DavidB http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19743 DavidB Mon, 09 Feb 2009 21:28:59 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19743 I haven't been able to try yet. When you email me too can you tell me which feeds you removed? Thanks. I haven’t been able to try yet. When you email me too can you tell me which feeds you removed? Thanks.

]]> By: woodjslu http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19742 woodjslu Mon, 09 Feb 2009 21:19:16 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19742 Niranjan Re loadeded Viigo Still the same problem, that is no channels and Flight Information Kind regards John Niranjan
Re loadeded Viigo
Still the same problem, that is no channels and Flight Information

Kind regards

John

]]> By: woodjslu http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19741 woodjslu Mon, 09 Feb 2009 20:28:04 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19741 Niranjan Many thanks for your help, would you please let me know what the Bad Feeds are in order I do not use them again I will reload Viigo and let you know the results Kind regards John Niranjan

Many thanks for your help, would you please let me know what the Bad Feeds are in order I do not use them again

I will reload Viigo and let you know the results

Kind regards

John

]]> By: niranjanmayya http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19740 niranjanmayya Mon, 09 Feb 2009 20:24:24 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19740 David, We've located the problem - there was a bad feed on your subscription that was causing everything to fail. This ought not to happen of course - we will fix this in a subsequent client release. For now we can resolve this issue quickly by deleting the problem feed. We will send you more information by e-mail. Regards -niranjan David,

We’ve located the problem – there was a bad feed on your subscription that was causing everything to fail. This ought not to happen of course – we will fix this in a subsequent client release. For now we can resolve this issue quickly by deleting the problem feed. We will send you more information by e-mail.

Regards
-niranjan

]]> By: niranjanmayya http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19739 niranjanmayya Mon, 09 Feb 2009 20:21:04 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19739 John, We've located the problem - you had a bad feed that was causing our server to barf when parsing it, and it caused everything to keel over. This will be fixed in subsequent releases; for now we can remove the problem feeds from your account so you can get Viigo functional quickly. Regards -niranjan VP, Product Engg,Viigo John,

We’ve located the problem – you had a bad feed that was causing our server to barf when parsing it, and it caused everything to keel over. This will be fixed in subsequent releases; for now we can remove the problem feeds from your account so you can get Viigo functional quickly.

Regards
-niranjan
VP, Product Engg,Viigo

]]> By: woodjslu http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19734 woodjslu Mon, 09 Feb 2009 19:07:21 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19734 Mazvita Sent a reply via my Email woodj@candw.lc Kind regards John Mazvita

Sent a reply via my Email woodj@candw.lc

Kind regards

John

]]> By: Mazvita Nyamupanda http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19733 Mazvita Nyamupanda Mon, 09 Feb 2009 18:50:05 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19733 Hi John, I just need to get some additional information from you. Can you please contact me on support@viigo.com. Mazvita Nyamupanda Viigo Team Hi John,

I just need to get some additional information from you. Can you please contact me on support@viigo.com.

Mazvita Nyamupanda
Viigo Team

]]> By: woodjslu http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19729 woodjslu Mon, 09 Feb 2009 12:51:25 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19729 Mark Deleted 3.0.861 from Bold this morning Re installed No Channels coming in from My Viigo Flight information still not working Deleting again, awaiting upgrade Regards John Mark

Deleted 3.0.861 from Bold this morning

Re installed

No Channels coming in from My Viigo

Flight information still not working

Deleting again, awaiting upgrade

Regards

John

]]> By: Mark Ruddock http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19722 Mark Ruddock Mon, 09 Feb 2009 01:49:43 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19722 David it was actually directed at the user who saw no feeds at all after sign-in. We're looking into your issue, it appears to be a rare condition, but we have not yet tracked it down. We are changing some settings on the server ... do let us know if the problem get better tomorrow AM. Thanks, Mark David it was actually directed at the user who saw no feeds at all after sign-in.

We’re looking into your issue, it appears to be a rare condition, but we have not yet tracked it down. We are changing some settings on the server … do let us know if the problem get better tomorrow AM.

Thanks,

Mark

]]> By: DavidB http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19711 DavidB Sun, 08 Feb 2009 19:39:09 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19711 @Mark: If that's directed at me, see Tammi for all the steps we went through yesterday. I did that several times both before and after doing complete deinstall/reinstall of Viigo. Unless you changed something on your end since I did all that yesterday? @Mark:
If that’s directed at me, see Tammi for all the steps we went through yesterday. I did that several times both before and after doing complete deinstall/reinstall of Viigo. Unless you changed something on your end since I did all that yesterday?

]]> By: Mark Ruddock http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19708 Mark Ruddock Sun, 08 Feb 2009 17:55:56 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19708 Looks like your client didn't log in properly ... can you try the RESET VIIGO suggestion below. Thanks Mark Looks like your client didn’t log in properly … can you try the RESET VIIGO suggestion below.

Thanks
Mark

]]> By: Mark Ruddock http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19707 Mark Ruddock Sun, 08 Feb 2009 17:51:24 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19707 Can you please do me a favour ... head to OPTIONS-ACCOUNT and then hit the menu and select RESET VIIGO. Sign in again using your user name and password, and wait for the update cycle to complete. Let me know if the feeds have re-appeared. Thanks Mark Can you please do me a favour … head to OPTIONS-ACCOUNT and then hit the menu and select RESET VIIGO.

Sign in again using your user name and password, and wait for the update cycle to complete. Let me know if the feeds have re-appeared.

Thanks
Mark

]]> By: DavidB http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19706 DavidB Sun, 08 Feb 2009 17:41:05 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19706 @Mark: Curious why refresh interval would matter when I have no feeds??? But I will set to that. @Mark:
Curious why refresh interval would matter when I have no feeds??? But I will set to that.

]]> By: Mark Ruddock http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19705 Mark Ruddock Sun, 08 Feb 2009 17:06:52 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19705 We are seeing a few incidences of this and the dev team is looking into it. If you have your feed interval set to 30 minutes, please bump it up to 1 hour for the moment. Thanks, Mark We are seeing a few incidences of this and the dev team is looking into it.

If you have your feed interval set to 30 minutes, please bump it up to 1 hour for the moment.

Thanks,
Mark

]]> By: DavidB http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19701 DavidB Sun, 08 Feb 2009 13:55:02 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19701 When I put 3.0.864 on my Storm 4.7.0.99, it says it is signing in and fetching my feeds but never does. My feeds exist on myviigo.com. It seems unable to fetch my remembered financial, sports, and weather stuff either. I worked with support yesterday but they couldn't solve and sent issue to developers who I guess haven't replied yet. When I put 3.0.864 on my Storm 4.7.0.99, it says it is signing in and fetching my feeds but never does. My feeds exist on myviigo.com. It seems unable to fetch my remembered financial, sports, and weather stuff either. I worked with support yesterday but they couldn’t solve and sent issue to developers who I guess haven’t replied yet.

]]> By: woodjslu http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19699 woodjslu Sun, 08 Feb 2009 11:52:02 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19699 I have Bold with OS 460.162, I have upgraded Viigo to version 3.0.861 I find that I lost all my existing Channels Does not update all Channels, have to Update individual one No Flight Information Thanks in advance I have Bold with OS 460.162, I have upgraded Viigo to version 3.0.861

I find that I lost all my existing Channels
Does not update all Channels, have to Update individual one
No Flight Information

Thanks in advance

]]> By: Mark Ruddock http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19657 Mark Ruddock Sat, 07 Feb 2009 14:44:23 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19657 This isn't a recall, more of a recommended upgrade. We discovered that thousands of users were still using the ALPHA release on the Storm even after our upgrade announcement. Due to the significant improvements in performance and functionality now present in the official BETA, we decided to encourage them to make the switch. Our users frequently request that we provide recommended upgrade notices ... so expect more alerts of this type. Thanks Mark Ruddock CEO Viigo This isn’t a recall, more of a recommended upgrade.

We discovered that thousands of users were still using the ALPHA release on the Storm even after our upgrade announcement. Due to the significant improvements in performance and functionality now present in the official BETA, we decided to encourage them to make the switch.

Our users frequently request that we provide recommended upgrade notices … so expect more alerts of this type.

Thanks
Mark Ruddock
CEO
Viigo

]]> By: DavidB http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/comment-page-1/#comment-19654 DavidB Sat, 07 Feb 2009 13:13:19 +0000 http://www.berryreview.com/2009/02/07/extra-viigo-recall-for-storm-users/#comment-19654 I don't think its something dasardly. They just want people to upgrade to the beta since the alpha had so many bugs and crashed so often??? I don’t think its something dasardly. They just want people to upgrade to the beta since the alpha had so many bugs and crashed so often???

]]>