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Extra: Viigo recall for Storm users

by Luciano on Feb 7th, 2009 at 2:41 am EST
20 Comments »
 

Software development can be tricky. More often than not, something will go wrong and take a little while to get fixed. It seems Viigo has found itself in that situation recently, so they issued a warning to their users:

If you are running Viigo on a Storm and you have version 3.0.710 of the app, please upgrade. The new release (3.0.861) has a number of important features and enhancements (especially performance) over that of the Alpha (3.0.710). To identify your version, go to Options -> About.

IMPORTANT NOTE: Users of 3.0.710 should remove Viigo from their device first before installing the new one.

You can get the new version from http://GetViigo.com from your browser.

Thanks

Team Viigo

Maybe I’m reading it wrong, but the bulletin’s almost stern note sounds like there is something in version 3.0.710 that is likely to cause some rather undesired experience. So make sure you upgrade before you reach any negative conclusion.

Thanks to the Viigo team and to our friendly reader for the timely alert.

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This entry was posted on Saturday, February 7th, 2009 and is filed under News, Utilities.
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20 Comments to “Extra: Viigo recall for Storm users”

  1. Posted by: DavidB
    February 7, 2009 at 8:13 am EST

    I don’t think its something dasardly. They just want people to upgrade to the beta since the alpha had so many bugs and crashed so often???

  2. Posted by: Mark Ruddock
    February 7, 2009 at 9:44 am EST

    This isn’t a recall, more of a recommended upgrade.

    We discovered that thousands of users were still using the ALPHA release on the Storm even after our upgrade announcement. Due to the significant improvements in performance and functionality now present in the official BETA, we decided to encourage them to make the switch.

    Our users frequently request that we provide recommended upgrade notices … so expect more alerts of this type.

    Thanks
    Mark Ruddock
    CEO
    Viigo

    • Posted by: woodjslu
      February 8, 2009 at 6:52 am EST

      I have Bold with OS 460.162, I have upgraded Viigo to version 3.0.861

      I find that I lost all my existing Channels
      Does not update all Channels, have to Update individual one
      No Flight Information

      Thanks in advance

  3. Posted by: DavidB
    February 8, 2009 at 8:55 am EST

    When I put 3.0.864 on my Storm 4.7.0.99, it says it is signing in and fetching my feeds but never does. My feeds exist on myviigo.com. It seems unable to fetch my remembered financial, sports, and weather stuff either. I worked with support yesterday but they couldn’t solve and sent issue to developers who I guess haven’t replied yet.

    • Posted by: Mark Ruddock
      February 8, 2009 at 12:06 pm EST

      We are seeing a few incidences of this and the dev team is looking into it.

      If you have your feed interval set to 30 minutes, please bump it up to 1 hour for the moment.

      Thanks,
      Mark

  4. Posted by: DavidB
    February 8, 2009 at 12:41 pm EST

    @Mark:
    Curious why refresh interval would matter when I have no feeds??? But I will set to that.

  5. Posted by: Mark Ruddock
    February 8, 2009 at 12:51 pm EST

    Can you please do me a favour … head to OPTIONS-ACCOUNT and then hit the menu and select RESET VIIGO.

    Sign in again using your user name and password, and wait for the update cycle to complete. Let me know if the feeds have re-appeared.

    Thanks
    Mark

  6. Posted by: DavidB
    February 8, 2009 at 2:39 pm EST

    @Mark:
    If that’s directed at me, see Tammi for all the steps we went through yesterday. I did that several times both before and after doing complete deinstall/reinstall of Viigo. Unless you changed something on your end since I did all that yesterday?

    • Posted by: niranjanmayya
      February 9, 2009 at 3:24 pm EST

      David,

      We’ve located the problem – there was a bad feed on your subscription that was causing everything to fail. This ought not to happen of course – we will fix this in a subsequent client release. For now we can resolve this issue quickly by deleting the problem feed. We will send you more information by e-mail.

      Regards
      -niranjan

  7. Posted by: Mark Ruddock
    February 8, 2009 at 8:49 pm EST

    David it was actually directed at the user who saw no feeds at all after sign-in.

    We’re looking into your issue, it appears to be a rare condition, but we have not yet tracked it down. We are changing some settings on the server … do let us know if the problem get better tomorrow AM.

    Thanks,

    Mark

    • Posted by: woodjslu
      February 9, 2009 at 7:51 am EST

      Mark

      Deleted 3.0.861 from Bold this morning

      Re installed

      No Channels coming in from My Viigo

      Flight information still not working

      Deleting again, awaiting upgrade

      Regards

      John

  8. Posted by: Mazvita Nyamupanda
    February 9, 2009 at 1:50 pm EST

    Hi John,

    I just need to get some additional information from you. Can you please contact me on support@viigo.com.

    Mazvita Nyamupanda
    Viigo Team

    • Posted by: woodjslu
      February 9, 2009 at 2:07 pm EST

      Mazvita

      Sent a reply via my Email woodj@candw.lc

      Kind regards

      John

      • Posted by: niranjanmayya
        February 9, 2009 at 3:21 pm EST

        John,

        We’ve located the problem – you had a bad feed that was causing our server to barf when parsing it, and it caused everything to keel over. This will be fixed in subsequent releases; for now we can remove the problem feeds from your account so you can get Viigo functional quickly.

        Regards
        -niranjan
        VP, Product Engg,Viigo

        • Posted by: woodjslu
          February 9, 2009 at 3:28 pm EST

          Niranjan

          Many thanks for your help, would you please let me know what the Bad Feeds are in order I do not use them again

          I will reload Viigo and let you know the results

          Kind regards

          John

        • Posted by: woodjslu
          February 9, 2009 at 4:19 pm EST

          Niranjan
          Re loadeded Viigo
          Still the same problem, that is no channels and Flight Information

          Kind regards

          John

          • Posted by: niranjanmayya
            February 9, 2009 at 4:39 pm EST

            John,

            Just sent you e-mail. Can you try again ? My earlier post occurred after we diagnosed the problem but before we had fixed your account. You should be good to go.

            Regards
            -niranjan

  9. Posted by: DavidB
    February 9, 2009 at 4:28 pm EST

    I haven’t been able to try yet. When you email me too can you tell me which feeds you removed? Thanks.

  10. Posted by: DavidB
    February 9, 2009 at 5:44 pm EST

    Grumble grumble gop.gov feed was crashing me. Got my feeds back on my Storm! Yay, and thanks Tammi and Niranjan and Mark for the help!!!