Software development can be tricky. More often than not, something will go wrong and take a little while to get fixed. It seems Viigo has found itself in that situation recently, so they issued a warning to their users:
If you are running Viigo on a Storm and you have version 3.0.710 of the app, please upgrade. The new release (3.0.861) has a number of important features and enhancements (especially performance) over that of the Alpha (3.0.710). To identify your version, go to Options -> About.
IMPORTANT NOTE: Users of 3.0.710 should remove Viigo from their device first before installing the new one.
You can get the new version from http://GetViigo.com from your browser.
Thanks
Team Viigo
Maybe I’m reading it wrong, but the bulletin’s almost stern note sounds like there is something in version 3.0.710 that is likely to cause some rather undesired experience. So make sure you upgrade before you reach any negative conclusion.
Thanks to the Viigo team and to our friendly reader for the timely alert.
DavidB Not Registered
Posted: February 7, 2009 at 8:13 AM EST from my BlackBerry 8830
I don’t think its something dasardly. They just want people to upgrade to the beta since the alpha had so many bugs and crashed so often???
Mark Ruddock Not Registered
Posted: February 7, 2009 at 9:44 AM EST
This isn’t a recall, more of a recommended upgrade.
We discovered that thousands of users were still using the ALPHA release on the Storm even after our upgrade announcement. Due to the significant improvements in performance and functionality now present in the official BETA, we decided to encourage them to make the switch.
Our users frequently request that we provide recommended upgrade notices … so expect more alerts of this type.
Thanks
Mark Ruddock
CEO
Viigo
woodjslu ( View Profile) Newcomer - Posts: 5
Posted: February 8, 2009 at 6:52 AM EST
I have Bold with OS 460.162, I have upgraded Viigo to version 3.0.861
I find that I lost all my existing Channels
Does not update all Channels, have to Update individual one
No Flight Information
Thanks in advance
Mark Ruddock Not Registered
Posted: February 8, 2009 at 12:55 PM EST
Looks like your client didn’t log in properly … can you try the RESET VIIGO suggestion below.
Thanks
Mark
DavidB Not Registered
Posted: February 8, 2009 at 8:55 AM EST from my BlackBerry 8830
When I put 3.0.864 on my Storm 4.7.0.99, it says it is signing in and fetching my feeds but never does. My feeds exist on myviigo.com. It seems unable to fetch my remembered financial, sports, and weather stuff either. I worked with support yesterday but they couldn’t solve and sent issue to developers who I guess haven’t replied yet.
Mark Ruddock Not Registered
Posted: February 8, 2009 at 12:06 PM EST
We are seeing a few incidences of this and the dev team is looking into it.
If you have your feed interval set to 30 minutes, please bump it up to 1 hour for the moment.
Thanks,
Mark
DavidB Not Registered
Posted: February 8, 2009 at 12:41 PM EST from my BlackBerry 8830
@Mark:
Curious why refresh interval would matter when I have no feeds??? But I will set to that.
Mark Ruddock Not Registered
Posted: February 8, 2009 at 12:51 PM EST
Can you please do me a favour … head to OPTIONS-ACCOUNT and then hit the menu and select RESET VIIGO.
Sign in again using your user name and password, and wait for the update cycle to complete. Let me know if the feeds have re-appeared.
Thanks
Mark
DavidB Not Registered
Posted: February 8, 2009 at 2:39 PM EST from my BlackBerry 8830
@Mark:
If that’s directed at me, see Tammi for all the steps we went through yesterday. I did that several times both before and after doing complete deinstall/reinstall of Viigo. Unless you changed something on your end since I did all that yesterday?
niranjanmayya ( View Profile) Newcomer - Posts: 3
Posted: February 9, 2009 at 3:24 PM EST
David,
We’ve located the problem – there was a bad feed on your subscription that was causing everything to fail. This ought not to happen of course – we will fix this in a subsequent client release. For now we can resolve this issue quickly by deleting the problem feed. We will send you more information by e-mail.
Regards
-niranjan
Mark Ruddock Not Registered
Posted: February 8, 2009 at 8:49 PM EST
David it was actually directed at the user who saw no feeds at all after sign-in.
We’re looking into your issue, it appears to be a rare condition, but we have not yet tracked it down. We are changing some settings on the server … do let us know if the problem get better tomorrow AM.
Thanks,
Mark
woodjslu ( View Profile) Newcomer - Posts: 5
Posted: February 9, 2009 at 7:51 AM EST
Mark
Deleted 3.0.861 from Bold this morning
Re installed
No Channels coming in from My Viigo
Flight information still not working
Deleting again, awaiting upgrade
Regards
John
Mazvita Nyamupanda Not Registered
Posted: February 9, 2009 at 1:50 PM EST
Hi John,
I just need to get some additional information from you. Can you please contact me on support@viigo.com.
Mazvita Nyamupanda
Viigo Team
woodjslu ( View Profile) Newcomer - Posts: 5
Posted: February 9, 2009 at 2:07 PM EST
Mazvita
Sent a reply via my Email woodj@candw.lc
Kind regards
John
niranjanmayya ( View Profile) Newcomer - Posts: 3
Posted: February 9, 2009 at 3:21 PM EST
John,
We’ve located the problem – you had a bad feed that was causing our server to barf when parsing it, and it caused everything to keel over. This will be fixed in subsequent releases; for now we can remove the problem feeds from your account so you can get Viigo functional quickly.
Regards
-niranjan
VP, Product Engg,Viigo
woodjslu ( View Profile) Newcomer - Posts: 5
Posted: February 9, 2009 at 3:28 PM EST
Niranjan
Many thanks for your help, would you please let me know what the Bad Feeds are in order I do not use them again
I will reload Viigo and let you know the results
Kind regards
John
woodjslu ( View Profile) Newcomer - Posts: 5
Posted: February 9, 2009 at 4:19 PM EST
Niranjan
Re loadeded Viigo
Still the same problem, that is no channels and Flight Information
Kind regards
John
niranjanmayya ( View Profile) Newcomer - Posts: 3
Posted: February 9, 2009 at 4:39 PM EST
John,
Just sent you e-mail. Can you try again ? My earlier post occurred after we diagnosed the problem but before we had fixed your account. You should be good to go.
Regards
-niranjan
DavidB Not Registered
Posted: February 9, 2009 at 4:28 PM EST from my BlackBerry 8830
I haven’t been able to try yet. When you email me too can you tell me which feeds you removed? Thanks.
DavidB Not Registered
Posted: February 9, 2009 at 5:44 PM EST from my BlackBerry 8830
Grumble grumble gop.gov feed was crashing me. Got my feeds back on my Storm! Yay, and thanks Tammi and Niranjan and Mark for the help!!!