One of our readers, John, recently sent an email to Bell Mobility asking them to enable GPS on his BlackBerry 8830. Bell Mobility cripples GPS on their BlackBerrys just like Verizon. In their response back to John you can get some insight into just how ass backwards their thinking is. In short, for Bell Mobility it is all about the Benjamins.
Thank you for your recent email.
My name is Alyssa,
Upon full review of your email, I wish to thank you for taking the time to contact us with your feedback. Please be assured that I have read all your comments with great care, and that I completely understand your concerns regarding the functionality of third party applications on your Blackberry, specifically GPS navigation.
I wish to inform you that many reasons exist for which companies like Bell Mobility decide to make one choice rather than another. These may be financial, technical, regarding compatibility issues, exclusivity rights or a combination thereof. These decisions are negotiated between Bell Mobility and its business partners, the details of which belong to our internal business community and are therefore private. I sincerely regret the inconvenience this limitation may cause.
Unfortunately, I will be unable to restore the access of third party GPS software/features on your Blackberry device. Please note that your Terms of Service stipulates that Bell Mobility maintains the right to make such changes to our services and products, in addition to increasing fees to features, or charging additional fees.
We will not increase your basic monthly voice plan charge or out-of-bundle airtime charge during any Committed Service Period, as long as you remain qualified to receive your chosen plan and Services throughout the Committed Service Period.
For your reference, I have included a URL to your Terms of Service, available on our website:
If you have any other questions or concerns, please reply to this email and we will be happy to assist you.
I appreciate that you took the time to provide us with this valuable information. I thank you, Mr. Moore, for your patience, your understanding, and for choosing Bell as your wireless communications provider. I hope to have addressed your points and welcome your response if you require further clarification.
Bell Mobility – Online Client Care