We were just told by one of our contacts to check out this article by the Michael on the BoyGenius Report. He let us know that Rogers and Fido have drastically cut commissions to their sales staff even though sales have increased ~30% in 2008. It looks like sales were on a serious upswing due to the Bold and iPhone release causing Rogers to pay more commissions then they planned. Rogers is trying to send their sales people a message. We did well so we are rewarding you less. Talk about incentive based commission!
Michael goes into the details so I wont bore you but in short this will be cutting about $500 out of each sales persons monthly check. That will probably directly translate into unresponsive sales people trying to make more sales with a minimum time spent on support. Or it could just as well make them flip you the bird when you walk in with a broken device.
I remember when T-Mobile did this for awhile and sales people just started forwarding all support walk-ins to the 800 line. I was there a couple of times and they made me call the 800 number from the store! Same thing happened at AT&T a little over a year ago…
I guess Rogers sales people might want to take a look at www.bellcareers.ca 🙂