Comments on: WorldMate Live 2.0 Released – Book Hotels On The Go

By: Alan Stan

Alan Stan — Mon, 18 Aug 2008 12:26:08 +0000

For frequent travelers looking for other options – check out TripChill at http://www.tripchill.com. This free service manages your itineraries and contacts you over sms or email when problems happen, telling you how to fix them. You can book hotel or car reservations.

By: Eli Ben-Yakar

Eli Ben-Yakar — Sat, 16 Aug 2008 21:43:50 +0000

Hello,
My name is Eli Ben-Yakar, and I am WorldMate Live’s product manager.

I would like to express my apologies to all of you who have experienced the login problem we had on version 2.0.12.

I am happy to announce that, as of yesterday (Aug 15th), we released version 2.0.13, which completely fixes this problem.
All you have to do is install the new version (http://www.wmlive.com/set_up.php) over the old one and you’re good to go.

Best regards and safe travels,
Eli Ben-Yakar
WorldMate Live

By: World Mate Live 2.0 | Blackberry FR

World Mate Live 2.0 | Blackberry FR — Fri, 15 Aug 2008 21:54:39 +0000

[...] petite info trouvée sur BerryReview concernant la mise à jour de World Mate Live en version 2.0, cette nouvelle version apporte le [...]

By: Benjamin

Benjamin — Fri, 15 Aug 2008 17:05:22 +0000

Yes, I agree with Rick. The new update lets you sign into the account.

By: Rick

Rick — Fri, 15 Aug 2008 16:53:25 +0000

The new update will let you log in!

By: Benjamin

Benjamin — Fri, 15 Aug 2008 16:35:32 +0000

I just got an email from WorldMate support. They said that they just released a new update, which should fix the problem. I’ll let you know if it works.

By: Nikolaus

Nikolaus — Fri, 15 Aug 2008 15:12:38 +0000

Wow! I was going to try this, but now I’m really glad I didn’t. Thanks for the heads up!

By: Ronen Halevy

Ronen Halevy — Fri, 15 Aug 2008 14:56:17 +0000

Thanks for the heads up guys. I updated the post to reflect these issues. I am telling readers to hold off for now. Its a shame since this would have been a nice addition to the service… Let me know when this is fixed if you can. I wonder what their support is up to.

By: Benjamin

Benjamin — Fri, 15 Aug 2008 14:54:51 +0000

It’s amazing that so many people are having this problem and the developers are responding to NOBODY. Couldn’t they just post a short little… “We’re having technical difficulties…” or something. Hiding behind a closed door is not the way to install confidence in their customers… or future customers.

By: gameboy213

gameboy213 — Fri, 15 Aug 2008 14:52:18 +0000

I am having the same issue as well and I love this application. I am a paid user and have been for over a year with no issues. They must be having a server problem. I have sent in a request and usually hear back within a day or two. Hopefully this will get fixed asap.

I travel today through next wed, 6 flights total, and rely on this application. This is not good.

By: Rick

Rick — Fri, 15 Aug 2008 14:34:38 +0000

Benjamin,
Same here, all I get is the is the “Please Wait” sign also. Everything is OK on my laptop but NOT able to sign-in on my BlackBerry.
What gives? I thought it was just me. And yes there is NO… I repeat NO support for this problem. I have contacted them by email as they say to do numerous times on this issue and nothing in return.
Rick

By: Benjamin

Benjamin — Fri, 15 Aug 2008 12:04:58 +0000

The only way I can find to get support is through their website. Once you login to your account, you can fill out a support request. All of my support requests, once submitted, have said… “Your support request has been received.” Yet, I’m still waiting and have heard nothing. Not even an email response saying that they’re working on the problem.

And now I’m going through several blackberry forums and finding that other people are being locked out of their accounts once they upgrade.

I’ve even asked the WorldMate guys if they could just give me the link to the OLD version which did work, but I get no response.

By: Ronen Halevy

Ronen Halevy — Fri, 15 Aug 2008 12:00:41 +0000

Wow that sucks Benjamin. Sorry to hear that. What do you mean when you say there is no support? Is it only by email or do they not have a phone number?

By: Benjamin

Benjamin — Fri, 15 Aug 2008 10:58:13 +0000

I upgraded and now the program just hangs/freezes on the sign-in screen. I end up looking at the “Please wait…” Screen for hours. I’ve contacted support and received NO support. And I’m even one of the stupid ones that actually paid them the $100 for the gold account. No support + no access to the program = out of luck. So much for entering several of my business trips into this.