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WorldMate Live 2.0 Released – Book Hotels On The Go

by Ronen Halevy on Aug 15th, 2008 at 5:21 am EST
14 Comments »
 

WorldmateliveembeddedscreenshotUPDATE: There seems to be a serious problem with this version of the application. Many readers are reporting that once they install it they can no longer log into WorldMate from their BlackBerry. Please hold off for now.

Tom just let me know that WorldMate has updated its software to version 2.0. There is not a crazy amount of new features in the latest version. The main additions are the ability to book hotels from your BlackBerry and official support for the BlackBerry Bold/9000.

If you are a frequent traveler this is a definite must on your BlackBerry. You can sign up and pick up the new version at www.worldmatelive.com.

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This entry was posted on Friday, August 15th, 2008 and is filed under News, Utilities.
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14 Comments to “WorldMate Live 2.0 Released – Book Hotels On The Go”

  1. Posted by: Benjamin
    August 15, 2008 at 6:58 am EST

    I upgraded and now the program just hangs/freezes on the sign-in screen. I end up looking at the “Please wait…” Screen for hours. I’ve contacted support and received NO support. And I’m even one of the stupid ones that actually paid them the $100 for the gold account. No support + no access to the program = out of luck. So much for entering several of my business trips into this.

  2. Posted by: Ronen Halevy
    August 15, 2008 at 8:00 am EST

    Wow that sucks Benjamin. Sorry to hear that. What do you mean when you say there is no support? Is it only by email or do they not have a phone number?

  3. Posted by: Benjamin
    August 15, 2008 at 8:04 am EST

    The only way I can find to get support is through their website. Once you login to your account, you can fill out a support request. All of my support requests, once submitted, have said… “Your support request has been received.” Yet, I’m still waiting and have heard nothing. Not even an email response saying that they’re working on the problem.

    And now I’m going through several blackberry forums and finding that other people are being locked out of their accounts once they upgrade.

    I’ve even asked the WorldMate guys if they could just give me the link to the OLD version which did work, but I get no response.

  4. Posted by: Rick
    August 15, 2008 at 10:34 am EST

    Benjamin,
    Same here, all I get is the is the “Please Wait” sign also. Everything is OK on my laptop but NOT able to sign-in on my BlackBerry.
    What gives? I thought it was just me. And yes there is NO… I repeat NO support for this problem. I have contacted them by email as they say to do numerous times on this issue and nothing in return.
    Rick

  5. Posted by: gameboy213
    August 15, 2008 at 10:52 am EST

    I am having the same issue as well and I love this application. I am a paid user and have been for over a year with no issues. They must be having a server problem. I have sent in a request and usually hear back within a day or two. Hopefully this will get fixed asap.

    I travel today through next wed, 6 flights total, and rely on this application. This is not good.

  6. Posted by: Benjamin
    August 15, 2008 at 10:54 am EST

    It’s amazing that so many people are having this problem and the developers are responding to NOBODY. Couldn’t they just post a short little… “We’re having technical difficulties…” or something. Hiding behind a closed door is not the way to install confidence in their customers… or future customers.

  7. Posted by: Ronen Halevy
    August 15, 2008 at 10:56 am EST

    Thanks for the heads up guys. I updated the post to reflect these issues. I am telling readers to hold off for now. Its a shame since this would have been a nice addition to the service… Let me know when this is fixed if you can. I wonder what their support is up to.

  8. Posted by: Nikolaus
    August 15, 2008 at 11:12 am EST

    Wow! I was going to try this, but now I’m really glad I didn’t. Thanks for the heads up!

  9. Posted by: Benjamin
    August 15, 2008 at 12:35 pm EST

    I just got an email from WorldMate support. They said that they just released a new update, which should fix the problem. I’ll let you know if it works.

  10. Posted by: Rick
    August 15, 2008 at 12:53 pm EST

    The new update will let you log in!

  11. Posted by: Benjamin
    August 15, 2008 at 1:05 pm EST

    Yes, I agree with Rick. The new update lets you sign into the account.

  12. Posted by: Eli Ben-Yakar
    August 16, 2008 at 5:43 pm EST

    Hello,
    My name is Eli Ben-Yakar, and I am WorldMate Live’s product manager.

    I would like to express my apologies to all of you who have experienced the login problem we had on version 2.0.12.

    I am happy to announce that, as of yesterday (Aug 15th), we released version 2.0.13, which completely fixes this problem.
    All you have to do is install the new version (http://www.wmlive.com/set_up.php) over the old one and you’re good to go.

    Best regards and safe travels,
    Eli Ben-Yakar
    WorldMate Live

  13. Posted by: Alan Stan
    August 18, 2008 at 8:26 am EST

    For frequent travelers looking for other options – check out TripChill at http://www.tripchill.com. This free service manages your itineraries and contacts you over sms or email when problems happen, telling you how to fix them. You can book hotel or car reservations.