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Rovemobile File Manager Issues

by JohnnyB on Aug 15th, 2008 at 12:00 pm EST
3 Comments »
 

Excuse the plain text on this one, Posting via BlackBerry. My colleague has been addressing issues with File Manager and has just had this feedback which I thought you may find helpful if you use File Manager or are thinking of upgrading to 4.5 if you have not done so yet.

“…Appears to be an issue (causing this specific error message) when running a device with 4.5 OS and connecting over BES/MDS when running BES version 4.1.6 specifically. (There have been a few reported cases of this relating to other applications as well, specific to that device OS and version of BES).This is something that we are looking into, although unfortunately I do not have a precise ETA on when this may be resolved.”

The error in question is a Handler Type error, I have experienced Two similar errors since upgrading to SP6.

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This entry was posted on Friday, August 15th, 2008 and is filed under News.
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3 Comments to “Rovemobile File Manager Issues”

  1. Posted by: Gareth
    August 15, 2008 at 2:02 pm EST

    I meant to mention on the post that the same or similar errors have been seen with our Cortado testing. The errors have been escalated to RIM.

  2. Posted by: Paul
    August 21, 2008 at 2:10 pm EST

    We have received official word from RIM on what is causing this issue.

    After some investigation this is a know issue and SDR205074 addresses it. This problem occurs when UsePersistentSocket property is set to true from the BlackBerry Manager which will cause the following exception to be thrown:

    java.io.IOException: defaulthandlernio Connection Handler does not exist

    A temporary workaround to fix this problem is to add the following line to the rimpublic.properties file:

    application.handler.defaulthandler.channel=true

    Once you have added this please restart MDS-CS.

  3. Posted by: Gareth
    August 21, 2008 at 2:29 pm EST

    Hi Paul, thanks for this feedback. I have sent this through to my colleague, we will however contact you guys via our normal work channel. We will action the change and revert back the success or not in order to update our own case reference with Rove.