I know we have been mentioning BIS 2.5 quite a bit recently but its quite exciting. We finally have HTML emails for everybody on OS 4.5+.
Nice work RIM!
Along with BIS 2.5 we get:
- HTML emails
- Attachments up to 3 megabytes
- Download and save attachments to memory card. (This really makes documents to go useful)
Not everybody may get these updates automatically but it is live for all carriers in the US. You may need to log into your BIS account and re-send your service books to get these options.
Just head to your carriers link below. Sorry if I missed yours.
AT&T – Verizon – T-Mobile – Sprint – Alltel
I have all of the major US carriers to the sidebar links as a reference. Let me know your carriers login page and I will add it to our list.

Michelle Not Registered
Posted: June 29, 2008 at 1:02 PM EST
Everything seems to be working great on my AT&T 8310. Very exciting stuff!
joey Not Registered
Posted: June 29, 2008 at 1:44 PM EST from my BlackBerry 8320
Well… I have the menu option but emails still don’t show up in html…. I’m on tmobile useing an 8320.
Ronen Halevy ( View Profile) Senior admin - Posts: 5298
Posted: June 29, 2008 at 1:47 PM EST
yeah you specifically have to receive an HTML email for you to see it.
For example most junk mail like sharper image and such will be HTML others will probably not.
There does not seem to be a way to create HTML email from the blackberry…yet
joey Not Registered
Posted: June 29, 2008 at 1:48 PM EST from my BlackBerry 8320
Lol duh. I even sent myself an html email. Still shows the code no pictures or anything…
Lee Not Registered
Posted: June 29, 2008 at 2:28 PM EST
Mine seems to be working beautifully but not on old mail – only on new HTML mail. I did not have it first thing in the morning so I resent service books, did a battery pull, and verified in E-Mail Options/E-Mail Settings that “Enable HTML Email” was set to YES. The next HTML mail that I received was beautiful. If however, I forwarded myself an old HTML mail, I had to hit the MENU button and click GET IMAGES to see it. Hope this helps. Good luck.
joey Not Registered
Posted: June 29, 2008 at 2:30 PM EST from my BlackBerry 8320
Nah html emails still do not work for me. Can sumone send me a working html email they received so I can test it? I tried sending myself one n it didn’t work. Joey@joeydsmith.com doewloading attachments does work tho.
Tashanna Not Registered
Posted: June 29, 2008 at 3:38 PM EST
It’s working for me as well, but that’s only when I sent my services books via my carrier’s BIS website using the computer. Before I did it directly on the phone and it didn’t work.
Ro Not Registered
Posted: June 29, 2008 at 3:42 PM EST
i dont seeing anything i recent my service books i got the options in my email settings but still not images i tried sending an html email to myself but to no avail
joey Not Registered
Posted: June 29, 2008 at 3:52 PM EST from my BlackBerry 8320
Same problem as u Ro…
Tashanna Not Registered
Posted: June 29, 2008 at 4:43 PM EST
At first I couldn’t see the images either but then I hit the menu button then choose get images. Then all the images started to load. SWEET.
joey Not Registered
Posted: June 29, 2008 at 4:45 PM EST from my BlackBerry 8320
I don’t have that menu option.
Tim Not Registered
Posted: June 29, 2008 at 5:22 PM EST
Joey, if you don’t have the menu option resend your service books and do a battery pull to load them.
Steve Not Registered
Posted: June 29, 2008 at 8:39 PM EST
So does this mean we get Windows Live instant messaging?
Jabroni Not Registered
Posted: June 29, 2008 at 8:41 PM EST
I can confirm that mexican provider TELCEL did the upgrade to BIS 2.5 too.. just had to resend the service books and now i have the html option
blackberry 8300 with os 4.5
Canson Not Registered
Posted: June 29, 2008 at 8:55 PM EST
All good over here in Canada. Sent the service books… running the 8830 beta and HTML is a go!
dahcheet Not Registered
Posted: June 29, 2008 at 11:26 PM EST
*shakes angry fist at Verizon*
Release OS 4.5 for my 8830!!
joey Not Registered
Posted: June 30, 2008 at 6:40 AM EST from my BlackBerry 8320
Works now, but its not html emails that it works on, because I typed myself an email useing sum simple html code like img and bold and a link, and the code showed up. But a diffrent email worked.
DavidB Not Registered
Posted: July 2, 2008 at 9:23 PM EST
Are there any other BBSmart users noticing some weirdness since BIS 2.5 rolled out (VZW 8830 running 4.2.2.196)? My plain text email sigs that look normal in BIS and always looked normal before on the ‘berry now have all their newlines seemingly stripped off. So an email signature that WAS like 4 or 5 distinct lines now is all squished to one long line.