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Another Americas Outage June 14th & 15th – BIS

Once again courtesy of Joe Sanders of www.dataoutages.com

Details seem to be an outage from 2AM-6AM EDT for all BIS users in the Americas. This one is for 4 purposes. Database configuration, followup maintenance, software testing, & server upgrade

Full details after the jump:

1)
Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Hosted Mailboxes service for subscribers of *The Americas BIS 2.x (MULT)

Maintenance Summary: BlackBerry Internet Service v2.4 – database administrative maintenance

Impact: BlackBerry Internet Service subscribers may receive messages in their hosted mailbox, but these messages may not be delivered to the device during the maintenance.

  • Change Window Start Date and Time: 14 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 14 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 1 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)

Purpose: Database Configuration

EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
************************************************** ******

2)
Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Core Mail service for subscribers of *The Americas BIS 2.x (MULT)

Maintenance Summary: BlackBerry Internet Service v2.4 – database preventative maintenance

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, view email attachments, or request to see “more” text during the maintenance. [0210]

  • Change Window Start Date and Time: 14 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 14 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 1 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)

Purpose: RIM Software Follow-up maintenance

EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
************************************************** *******

3)
Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Email service for subscribers of *The Americas BIS 2.x (MULT)

Maintenance Summary: BlackBerry Internet Service v2.4 – database administrative maintenance

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.

  • Change Window Start Date and Time: 15 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 15 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)

Purpose: RIM Software Testing

EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
************************************************** ******

4)
Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Account Integration service for subscribers of *The Americas BIS 2.x (MULT)

Maintenance Summary: BlackBerry Internet Service v2.4 – administrative maintenance (contingency ticket for BBCHG35532)

Impact: BlackBerry Internet Service subscribers may be unable to receive messages from integrated email accounts during the maintenance.

  • Change Window Start Date and Time: 15 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 15 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 1 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)

Purpose: Server Upgrade

EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours

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