Comments on: RANT! My BlackBerry Has Lost Its Memory… Part III

By: Ronen Halevy

Ronen Halevy — Fri, 20 Jun 2008 23:34:55 +0000

Wade check out the instructions at this link for clearing the content store
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03783&sliceId=SAL_Public&dialogID=147968707&stateId=1%200%20147974507

By: WadeW

WadeW — Fri, 20 Jun 2008 23:09:50 +0000

I looked into my database sizes and “content store” is high man… nearly 8MB…how do I clear this?
My BB os is v4.2.2.170 platform 2.5.0.30, BB8310 by the way. I did a battery removal and got ~7.6MB back from being completely out… I am a BB virgin so I do not know how to update my os, clear out memory, etc. Any assistance would be great. I am frustrated with e-mails disappearing, not being able to carry on messenger conversations, etc… help!!!

By: DavidB

DavidB — Thu, 20 Mar 2008 11:42:21 +0000

Well Thomas, more memory would be great (as would faster cpu) but from this thread and many others around the net it is clear that there is an OS flaw causing a memory leak. No amount of installed memory is gonna fix that, only delay the inevitable battery pull. *sigh*

By: Thomas Einwaller

Thomas Einwaller — Thu, 20 Mar 2008 06:43:48 +0000

Seems like this version of Curve will help us http://www.boygeniusreport.com/2008/03/19/new-pics-of-blackberry-curve-8330-for-sprint-memory-upgrade/

I think RIM should create a BB with more than 256MB internal memory!

By: Application Investigation #1: Scamware or Memory Magic? « BlackBerry Developer SideShow

Fri, 14 Mar 2008 00:23:18 +0000

[...] is this scamware? And if it is scamware, why so popular? Is this application just one big placebo? Everybody knows the BlackBerry has memory management issues. Funnily enough, in that link, Ronen from BerryReview mentions installing MemoryUp to no [...]

By: Luciano ES

Luciano ES — Thu, 13 Mar 2008 18:45:42 +0000

Well, I rarely ever use Google Talk, but left it running all night long and most of today to see what happens. Nothing strange happens. I don’t think Google Talk has anything to do with it.

By: DavidB

DavidB — Thu, 13 Mar 2008 12:32:40 +0000

No Google Talk ever here either.
I removed Opera and a couple other little things and got to 10.5MB free. I have NO multimedia on device, it is all on my 4GB SD card. Then I launched Viigo, and amazingly there was now 11.4MB free. Weird.
I’m at 78k seconds uptime this morning and the free RAM is down to 8.5MB.

By: Greg Myers

Greg Myers — Thu, 13 Mar 2008 11:12:17 +0000

Sorry Ronen, but I’ve never had Google Talk installed and still have the problem.

By: Robert Petry

Robert Petry — Thu, 13 Mar 2008 04:42:37 +0000

Guys,

Memory management suggestions (shut down programs, delete unused programs, etc) might help postpone the problem, but they are not a solution. I have exactly the same issue along with many, many other BB owners. I have upgraded my OS and it has not improved nor worsened this issue.

I switched to BB from a Treo looking for reliability. I haven’t found it. This is a memory leak of some kind that has been in the OS for a while and RIM has ignored it. It is very frustrating.

By: Ronen Halevy

Ronen Halevy — Thu, 13 Mar 2008 03:43:27 +0000

I just stepped back and realized something. Google Talk. I completely forgot about Google Talk! I have been getting a ton of Java language out of bounds errors throughout this whole process. Maybe Google Talk is the culprit?
Anybody can confirm or deny?

By: Bla1ze

Bla1ze — Thu, 13 Mar 2008 01:35:27 +0000

Removing all “unused” aka preloaded ringtones and pictures will help as well to increase to overall memory, but it will not stop the memory leak it’s self…. from my crackberry post..

download and install your BB OS from HERE move the following out of
C:\program files\common files\research in motion\Shared\Loader Files\ (YOUR OS VERSION) \Java into some other folder elsewhere. make a unused folder and move that stuff in there in case you need to place it back in.

net_rim_bb_media_8xxx_320×240_b.cod (These are the dumb pictures)
net_rim_bb_media_tunebundles_sonicnetworks.cod or net_rim_bb_media_tunebundles_qualcomm.cod (these are BB ringtones)

Once you’re done moving files around:
1) Open the Desktop Manager
2) Click on Application Loader , click Next
3) Click Next again
4) You’ll see some items its going to delete , Click Finish and let it do its thing
5) The blackberry will reboot and just check your memory.

PS: Don’t get all “delete happy” and start removing stuff you do not know about, back up your device before these changes..and one more thing…I’m not responsible if you brick your blackberry lol

By: Sean

Sean — Wed, 12 Mar 2008 16:43:25 +0000

Oh I forgot, run the setup wizard and remove all unused languages. If that doesn’t work either, do a handheld wipe (in the security options menu). Make sure you backup your device first though.

By: Sean

Sean — Wed, 12 Mar 2008 16:37:32 +0000

One thing that can cause this is not closing applications. Applications like Viigo or especially the browser can eat up a lot of memory. While I understand that this should not be eating up the onboard memory, but rather the RAM, I’ve had a number of customers who’ve had similar problems and it comes down to closing applications the proper way (push the berry button and scroll down to close) rather than just tapping the end key. While I’m not having the same problem, many of my customers have and this has fixed it. The other thing I’ve noticed with regard to GoogleTalk is that if you’re signed on and you open the Viigo app, it generally kicks you off.

By: David

David — Wed, 12 Mar 2008 15:05:39 +0000

I know someone having their BB reset rather frequently. They tested by pulling media card. All went fine. They bought a new card and it worked fine. Have you tried leaving the media card out? Good luck.

By: Ron

Ron — Wed, 12 Mar 2008 13:53:07 +0000

David B: Maybe so, but it’s easier than pulling the battery and deleting files and logs every other day. Actually, I do leave apps open to multi-task between them when needed. I just close them all before I power down, including programs like Viigo. I hope RIM addresses this problem in the upcoming OS update, but I’d be surprised if they did.

By: DavidB

DavidB — Wed, 12 Mar 2008 11:41:19 +0000

@joe:
No amount of adjusting Viigo or removing Viigo has helped me. Though it WOULD be nice if I could force Viigo to cache on SD instead of main ram, I don’t think Viigo is causing my (or Ronen’s or Greg’s or ???) problems. >I< don’t think its any app, I think its OS flaw.

By: Greg Myers

Greg Myers — Wed, 12 Mar 2008 03:42:31 +0000

I’m still having the same problems as well (comments on the other articles re: same issue)
Deleting Viigo did not make any difference. Nor did down-sizing the amount of channells or blogs.
I’ve read all the comments above with great interest (and will be trying some tips).
One thing that has not been touched on is: Does anyone know of any viruses affecting BlackBerries ?
(Just a question/theory but it might answer a few questions)
KR,
Greg Myers

By: joe

joe — Wed, 12 Mar 2008 01:29:06 +0000

I had the problem and it wound up being Viggo – I had too many channels and retained too many articles for each channel. Try ramping both the # of channels and # of articles down

By: Wizard

Wizard — Tue, 11 Mar 2008 23:44:53 +0000

Well I have found that I have to save all photos to a memory card rather then the device. As little as 15 photos will cause you to lose phone logs which is the first sign of running out of memory. I suggest trying a SD card ….it solved all my issues with running out of memory.

By: DavidB

DavidB — Tue, 11 Mar 2008 22:44:23 +0000

Baltee:I’m going to try it, all I have to lose really is time.

I wonder, if with this non-VZW device software the GPS that works for any app with a Sprint 8830 will begin working? Does anyone know if GPS works with BBMaps etc on Bell Mobility?

By: Baltee

Baltee — Tue, 11 Mar 2008 22:03:41 +0000

The 8830 will be the same no matter which provider you have, as long as you delete the vendor.xml after the file is installed.

By: David B

David B — Tue, 11 Mar 2008 21:45:40 +0000

Followed Baltee’s link and the download was for Multilanguage 4.2.2.196 (353) for Bell Mobility Inc. Is that a proper version to try? It does say it is 8830.

Jeremy: I rarely ever use Alt+ESC, it’s easier on my thumbs to just “red button” back to the apps screen and go from there.

Ron: sorta defeats the purpose of BB ability to multitask if you close every app before going to another. Following that rationale, you have no better a device than a iPhone (Apple preventing 3rd party apps from background execution).

Matthew: I looked at database sizes. Sitting right now at just under 3MB. I had close to 8MB free ram at last battery pull reset (about 72 hours ago) and it’s down to under 1.5MB free now. An hour ago (and only 2 emails received) I had close to 3MB with almost identical database sizes.

I figure I’ll pull the battery now before it gets to zero. Whatever is happening is now consuming almost 1MB of free RAM per hour.

By: veks

veks — Tue, 11 Mar 2008 21:36:51 +0000

This is interesting because from rant number 2 I was down to 6-7mb of memory. I was losing everything. Some how this week my memory has been going up. I’m at 16 mb currently. All I been doing is clearing all the folders after I save what I need. Clear the cache on gmaps, bbmaps, clear the bb browser.

By: DavidB

DavidB — Tue, 11 Mar 2008 19:44:04 +0000

Baltee,
There’s an 8830 that isn’t CDMA? How is that possible???

Any ideas what VZW would think of me running an OS not from their dl site?

By: Baltee

Baltee — Tue, 11 Mar 2008 19:19:25 +0000

btw, I realize, based on your vendor code, that you most likely arent running the CDMA 8830, but I felt I should mention that I placed the reference in there for the other user that mentioned his model number. The 83 series, the 88 series and the 81 series all have newer versions of software available than the version from the screen shot.

Cheers