The thing that shocked me about the latest press release from Zenprise was not the product features. The crazy part is that they have cataloged over 6,000 things that can possibly go wrong with your BlackBerry! Seriously that has to be a ridiculously long list. I started counting the ones I know to myself and could not get over 100. I wonder if it checks to make sure I shaved today.
The new Zenprise 3.3 can automatically troubleshoot some of the smallest issues with your BlackBerry. Such as low battery, signal, or memory. I guess that is how they got the list up to 6,000. Still it is pretty impressive. Check out their press release after the jump
Zenprise 3.3 Identifies and Helps Resolve over 6,000 Issues across BlackBerry Environments
BlackBerry Monitoring Software Rolls Out New Technology, Offering Increased Detection of User-Related Issues, Resolving 75% of Blackberry Problems at the Help Desk
FREMONT, Calif.–(BUSINESS WIRE)–Zenprise, Inc. today announced Zenprise for BlackBerry version 3.3, software that automatically troubleshoots BlackBerry end user issues. Zenprise 3.3 expands the existing BlackBerry management solution with more detailed detection of user-specific Blackberry issues such as users with low battery life, weak signal strength, or low available device memory. With this software upgrade, enterprises can also more proactively identify issues outside their infrastructure that impact users, such as wireless carrier outages or users who are traveling in and out of network coverage. The software enables customers to quickly isolate and resolve greater than 75 percent of BlackBerry problems at the help desk.
Zenprise is the only BlackBerry monitoring solution that collects and analyzes data across the BlackBerry Enterprise Server (BES), Exchange, and Active Directory infrastructure. Zenprise both monitors and troubleshoots the BlackBerry environment, significantly reducing the volume of alerts administrators receive when a problem occurs. The BES monitoring software provides a holistic view of the entire environment affecting the BlackBerry service. In addition to monitoring BES, Zenprise also checks wireless carrier availability, Active Directory health, RIM SRP availability, WAN/LAN network performance, and overall Exchange server health.
“No single IT administrator can monitor every issue that affects the BlackBerry Enterprise Server,” said Jayaram Bhat, CEO of Zenprise. Zenprise gives enterprise customers at all IT staff levels, from the help desk to the mobile administrator, the ability to proactively identify and resolve BlackBerry user issues.
Zenprise 3.3 Pricing and Availability
Existing Zenprise customers will receive free software upgrades as part of their license agreement. Zenprise 3.3 is generally available today. Pricing begins at $35 per user for 1000 users.
To learn more about Zenprise proactive troubleshooting for BlackBerry, go to www.zenprise.com/blackberry.