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Ask Yourself – Is 99.95% Reliability Enough?

ReliableFrank Hayes of ComputerWorld.com asks exactly this question. After the outage last week many users (including myself) were grumbling about the lack of reliability. Frank opened my eyes to the other side of the coin:

The analysis is simple: The BlackBerry works, mostly. It’s cheap, functional and — most of the time — reliable.

Three hours down out of 7,000 since last April? That’s 99.95% reliability. Want more nines? You’ll have to pay more. Probably a lot more.

That’s because most users don’t need all those nines. They can survive a few hours without e-mail arriving in their pockets. Before the CrackBerry, they did it all the time.

So only a small fraction of BlackBerry users would ante up for service with much higher reliability. That would likely make the cost per user stratospheric.

Cheap, functional, reliable. You get to pick two — at most.

If you are interested in this kind of stuff I would recommend reading this well written article at this link. It might just open your eyes.

4 total comments on this postSubmit your comment!
  1. Here is a more thorough and interesting explanation: http://www.continuitycentral.com/feature0267.htm
    .
    But maybe RIM needs to read this: http://www.joelonsoftware.com/items/2008/01/22.html
    .
    I’ve posted this before, but it is relevant again.

  2. I’ll answer the question… Yes.
    Anyone that can not, needs to re-evaluate their lives/work habits. If you need better than 99.95% uptime, you need a backup plan, that’s just plain business 101. Look out for yourself, don’t blame someone else for your failure to cover your own ass. We are hinging so much of our lives on these electronic mediums that can be utterly destroyed with the smallest of gliches, who’s to blame the destroyer or us for relying on them.

  3. Damian,
    I agree. But I get pissed when the outages always happen when I really need my Berry. Such as this time when I was stuck out in the middle of nowhere without GPS.

  4. That’ not the point, Damian. The point is that we’re a bunch of addicts and go into withdrawal when Berrynet goes out. 😉

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