Over the last fortnight or so I have been dealing with the customer service division of a company we have featured in a在过去两星期，或因此，我已在处理与客户服务部的一间公司，我们在一个特写 couple夫妇 of articles文章 here这里 at BerryReview在berryreview . 。 Since the purchases were of a personal nature and for my kids, I didn’t use my position as a reviewer to gain any advantage to get any ’special treatment’ and did not mention the BerryReview name at all.由于购买一个私人性质的和我的孩子，我没有使用我的立场，作为一个察获得任何好处，以获得任何'特殊待遇' ，并没有提及berryreview名称。 So our correspondence and how I was treated should reflect how every customer is treated.因此，我们的书信和我如何处理应反映如何，是每一个客户的对待。

The company involved here is该公司所涉及的是在这里 OtterBox otterbox . 。 A couple of weeks ago when the Armor case for the iPhone came available in yellow I ordered a couple for my kids as I know how they treat their equipment.几个星期前，当装甲案件为拥有可用来在黄河我订购的一对夫妇为我的孩子，正如我知道他们是如何对待他们的设备。 When the cases arrived, they didn’t quite work as I expected they would (I wont go into the details as the cases were for iPhone and I will leave that review for the Apple sites).当案件抵达，他们没有相当的工作，正如我预期他们会（我wont进入细节作为个案为拥有和我会留待审查为苹果网站） 。 I sent a quick email off to their web info address regarding the operation of the iPhone in the OtterBox Armor case and received a reply within 12 hours.我发送的电子邮件的快速起飞，以他们的网络信息地址就运作的拥有，在otterbox盔甲的情况和收到答复后12小时内。

Their reply was to either refund after I return the product or replace, at no cost to me, the cases with a different style but still for the iPhone.他们的答复是，要么退还回国后的产品或取代，在没有成本的对我来说，案件以不同的风格，但仍然为拥有。 Their friendly attitude was outstanding and they are by far, the most professional and customer orientated people I have ever had the pleasure in dealing with.他们的友好态度是优秀，他们是到目前为止，最专业服务和客户导向的人，我都有幸在处理。 If some companies out there took a leaf from the customer service book at OtterBox then business as we know it would be an absolute pleasure.如果一些公司有采取了叶片从客户服务预订在otterbox ，然后业务，因为我们知道这将是一个绝对的愉悦。

I would like to take this opportunity to thank Jennifer and Kristin at OtterBox for their kind and professional service and if their bosses are reading this then you should know these guys are like gold these days so hold on to them, at any cost.我想借此机会感谢珍妮和克里斯汀在otterbox为他们的实物和专业的服务，如果他们的老板看了这本，那么你应该知道这些家伙是一样的黄金，所以这些天就举行，他们不惜任何代价。

Thanks again guys…再次感谢家伙…

This entry was posted on Monday, January 28th, 2008 and is filed under此项目被张贴在周一， 2008年1月28日是提交下 Editorial 社论 . 。

Tagged with: Tags:标记： 标签： Customer Service 客户服务 , ， Editorial 社论 , ， OtterBox otterbox

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