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Editorial: Ideal Customer Service

Over the last fortnight or so I have been dealing with the customer service division of a company we have featured in a couple of articles here at BerryReview. Since the purchases were of a personal nature and for my kids, I didn’t use my position as a reviewer to gain any advantage to get any ‘special treatment’ and did not mention the BerryReview name at all. So our correspondence and how I was treated should reflect how every customer is treated.

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The company involved here is OtterBox. A couple of weeks ago when the Armor case for the iPhone came available in yellow I ordered a couple for my kids as I know how they treat their equipment. When the cases arrived, they didn’t quite work as I expected they would (I wont go into the details as the cases were for iPhone and I will leave that review for the Apple sites). I sent a quick email off to their web info address regarding the operation of the iPhone in the OtterBox Armor case and received a reply within 12 hours.

Their reply was to either refund after I return the product or replace, at no cost to me, the cases with a different style but still for the iPhone. Their friendly attitude was outstanding and they are by far, the most professional and customer orientated people I have ever had the pleasure in dealing with. If some companies out there took a leaf from the customer service book at OtterBox then business as we know it would be an absolute pleasure.

I would like to take this opportunity to thank Jennifer and Kristin at OtterBox for their kind and professional service and if their bosses are reading this then you should know these guys are like gold these days so hold on to them, at any cost.

Thanks again guys…

3 total comments on this postSubmit your comment!
  1. Yeah, I had a great time dealing with Kristin for BBCool’s reviews.

  2. Thanks! We appreciate the post and the support. :)

    -Kristin Golliher
    PR Executive
    OtterBox

  3. Just expereinced the Great turn around time in shipping Internationally from Otterbox to South Africa….Very impressed.

    Thanks Guys

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