I wanted to throw this question out there and see if I could get some good quality answers. My question is which BES hosting company would you recommend? I am talking about getting the best bang for your buck so I will describe below what I am looking for. I could really use your help to decide if I should stick with my current host or move to a new one.
My Current Host – ExchangeMyMail – I have been using ExchangeMyMail for BES hosting for over a year now and they do offer a pretty decent service but really skimp on storage space. They also leave their current customers hanging every time they do an upgrade. For example they just upped the storage space for the basic plan from 100MB to 200MB but current customers are not getting any of this upgrade love. What gives?
I have a few problems with their service. One example is two nights ago they had an outage for 12 hours and their customer service was completely unavailable! They also have extremely limited email storage options giving only 100MB for 10$ a month (They have upped this to 200MB for new customers) and charge an extra 10$ for BES hosting. They also have inconsistent customer service where sometimes you will get a very good answer and other times you wont even be able to reach a customer service agent. For example when I had issues setting up my account on Outlook 2007 with Vista their first response was that they do not support Vista and if I would like they would charge me a $35 remote desktop assistance fee to try and fix the issue. After I sent them a scathing email they changed their mind and called me immediately and apologized, but that was 2 days later.Â They do have a very nice control panel and the Postini Spam blocker works like a charm but some things seem less than professional. For example in Outlook 2007 every time you open Outlook you will get an error that the ExchangeMyMail certificate is invalid.
Under Consideration – The Message Center – A relative of mine has just switched to The Message Center for Exchange and BES hosting. The cost for a Exchange mailbox is also $10 but it gives you a whopping 500mb of storage. The BES BlackBerry service is cheaper at only $9 a month and unlike other BES hosting there is no activation charge (usually $35) and they have contracts so you can cancel whenever you wish. The other nice thing I noticed is that they have a 90 day money back guarantee which makes trying them out much easier especially since there is no nonrefundable activation charge. Since they also use Postini for SPAM filtering I think they might be a good choice.
Review Sites – Exchange Hosting Reviews – I have been checking out reviews at this website without much luck. They recommend Sherweb which is a Canadian company who has really bad Canadian French speaking customer service agents so I decided against them. On the other hand they do offer 3GB of storage for the same $10 a month and also have an Exchange 2007Â setup. I am still going through the reviews but I thought I would put this out there also.